Acute Care Hospitals
Voluntary non-profit - Other


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Photo: Alley Lynn

Medicare Performace Measures


Above the national average


Above the national average


Below the national average

Patient Experience

Same as the national average


Below the national average


Same as the national average

Efficient Use of Medial Imaging

Above the national average




William W Backus Hospital is one of the acute care hospitals/facilities located in New London County, CT.

William W Backus Hospital does have an emergency room. They use electronic medical records.

William W Backus Hospital is a voluntary non-profit - other hospital.

Location and Directions


The nurses and staff were very understanding and treat you like family. Although the wait time was extremely long . I arrived at around 9am and was not discharged until about 5pm. It was a long day but they found my problem. Dr. Siegel did a great job. I appreciated his time. He even called my regular doctor and made an appointment for me. They really need about 5 more of him to speed things up. Thanks Backus staff. (in the last week)

Staff are always Moody and rooms are always full most patients are seen in the hallways by doctors no privacy whatsoever. Good thing I didn't need a gynecologist just imagine me in the hallway being check by doctor. Terrible service (in the last week)

This hospital is a really not funny joke. Mother has been hospitalized several times recently. Each time she has had to insist that more be done because doctors say can't find anything wrong. When pushed they suddenly find what wrong including DVT in arm, abdominal obstruction requiring surgery, and fractured vertebrae. Nurses range from very competent and pleasant to incompetent rude idiots. Hospitalists seem to be med school retreads. So far they have been unable to write a prescription correctly and they don't respond when pharmacist contacts them. Hospital itself is gross, would love to culture the grime present in every single corner of the building. Nurses love to spend time in halls talking about how busy they are, maybe if they did their job they would be less busy. While mother in ER spoke to another family. Son with throat abscess took 12 hours for doc to treat, in the meantime left him with no water or fluids and a suction tube to suck out his own pus. CLASS ACT! If you find yourself sick in Norwich, I would suggest you travel to New London or pretty much anywhere else. (a month ago)


12/1, 0k despite shift change. Awesome staff, a few dust bunnies. ER1 12/21 ER4. Dirty floor, metal cup in sink under dripping faucet. Not a nights dirt, its been there a while. Great nurse,rude physician. Small ED should be clean as a first point of contact. Need to post pics. Good outpatient surgery care before, but ancillary urgent care was discriminating. Suffice to say I go further north. (4 months ago)

This review is only for same day surgery. I haven't yet had need for an ER visit, knock on wood. This is my second same day surgery I have had here. Check in is easy and the ball gets rolling rather quickly. There are multiple screens in the waiting room that show the patients as numbers only the families will know. This lets a family see the surgery status updated a lot like a flight in an airport. My wife really enjoys how that is handled. The staff is great. Everyone was in a good mood for how early it was and that really goes a long way to helping with the dreaded pre-surgery anxiety. Both before and after surgery I felt like I was in good hands and the staff helped me get oriented quite well as I was coming out of anesthesia. As far as same day surgeries go, I highly recommend this location. (4 months ago)

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