Acute Care Hospitals
Voluntary non-profit - Private

WAKEMED, RALEIGH CAMPUS

3000 NEW BERN AVE, RALEIGH, NC 27610
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Photo: Idolor O.

Medicare Performace Measures

Mortality

Same as the national average

Safety

Below the national average

Readmission

Above the national average

Patient Experience

Same as the national average

Timliness

Below the national average

Effectiveness

Same as the national average

Efficient Use of Medial Imaging

Above the national average

About WAKEMED, RALEIGH CAMPUS

3000 NEW BERN AVE
RALEIGH, NC 27610

WakeMed Raleigh Campus is a tertiary care hospital serving an 8 county region of NC, specializing in hearts, women, children, critical care & trauma.

Wakemed, Raleigh Campus is one of the acute care hospitals/facilities located in Wake County, NC.

Wakemed, Raleigh Campus does have an emergency room. They use electronic medical records.

Wakemed, Raleigh Campus is a voluntary non-profit - private hospital.

Hospital Hours

Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

Location and Directions

Reviews

Took a family member to the hospital there and it was the first time ever going to that hospital. I lived in NC for about 16 years I am not sure why not. WOW the hospital was pretty and the staff the best I have ever experienced. In the emergency room the cardiologist asked questions of the person I brought in, called and got records from other facilities before running unnecessary tests and asked a lot of pertinent questions. HE was VERY thorough. Everyone I ran into there was great from the desk greeter who gave me a map to show me how to get to the room I was going to (along with highlights and marks so I would not get lost), to the nurses aids, to the wheelchair guy who helped with discharge, to the food staff who brought the trays...just everyone. It must be a great place to work. The person I brought in was there a few days and left a new person. Now to show I am not exaggerating I got on the elevator one day and there were 4 EMT's with a cake and a bunch of smiley face balloons. I said "You must be visiting one of your co-workers" They said no... this was all for a nurse who is always so good to them. They said she is always prepared when they bring a patient in and she makes their job so much easier. So much so they wanted to show their appreciation. WOW. I knew it wasn't just me that felt like that. Wonderful wonderful hospital. (a month ago)

The staff are friendly enough but procedurally this place needs a complete re-design top to bottom or to be acquired by a better run hospital. Boy was it bad and where shall we begin? No one at the metal detectors there to check pockets and I walked through with a metal watch on so so much for security, eh guys? No notification or number system so I had to keep checking every 10 minutes with the staff if my mother had arrived via ambulance. Once we moved to a triage bed the procedures around getting vitals, x-rays, etc., moved at a decent pace but a solid 4 long hours passed before. the cardiologist came by, this after "they'll be right by," which set the expectations it'd be happening quickly. Effectively they let emergency but stable patients occupy a triage bed for 4 hours when it could have been free for other patients in the ER. Again, the staff were friendly, but boy is it a poorly-run place not deserving to occupy that space when a better managed facility could do it. Best part? I can't wait to see the I'm-a-robot-who-couldn't-actually-care reply with "can you please contact us via email at..." so they can both A.) get it out of the public eye and B.) not bother to actually listen, fix it or make amends. Way to go guys, really sucking hard on this one. (a month ago)

My 3 year old son has asthma. We were sent to the ED from his pediatrician's office because his oxygen level was so low. By the time we got there, the ED staff had already prepared for him before we got there. We were taken straight back to a room after getting his arm bands. The nurses, MD, and respiratory nurse came straight in and got to work on him. IV, breathing treatments, etc. Everyone seemed to truly care on making my baby feel better and as comfortable as possible. They brought him toys to keep him occupied. We ended up being admitted into the PICU. Once we were moved, we had a new team of Nurses and Doctors. Amanda, RN and Phyllis, RN. Thank you from the bottom of my heart. You two specifically treated my son like he were your own. & provided the absolute, best care ever. Thank you so much Wake Med. We try to avoid hospitals at all cost but when we have to, we choose Wake Med every time because to us, they are the best -Robbie's Mom (a month ago)

I'm at the hospital with my mother 3rd time this month. My mother says this is the best hospital she has ever been to. The medical staff is on point. John Redeker the RN attended to her needs. Nice tattoos! It is clear that he loves his job. Ashley Pitts is also her nurse. I just want to thank you for treating my mom with such care and kindness. (a month ago)

Don't bother with the kidney stone center. If you are in pain save yourself the cost and the run around and find a good Emergency Department. Typically when you go to the ED for kidney stones they give you fluids and pain meds to help pass the stone. They did neither, they did an x-ray and suggested I take a Tylenol. Absolutely terrible medical care. Update: I see below that the marketing department has replied asking me to contact them. I actually emailed the hospital the details of my complaint the same day I placed this review. They have yet to respond. This makes me feel that their response is more designed to look like they care, than an actual effort to improve their service. (a month ago)

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