Acute Care Hospitals
Voluntary non-profit - Private

WAKEMED, RALEIGH CAMPUS

3000 NEW BERN AVE, RALEIGH, NC 27610
Write Review
Photo: Idolor O.

Medicare Performace Measures

Mortality

Same as the national average

Safety

Below the national average

Readmission

Above the national average

Patient Experience

Same as the national average

Timliness

Below the national average

Effectiveness

Same as the national average

Efficient Use of Medial Imaging

Above the national average

About WAKEMED, RALEIGH CAMPUS

3000 NEW BERN AVE
RALEIGH, NC 27610

WakeMed Raleigh Campus is a tertiary care hospital serving an 8 county region of NC, specializing in hearts, women, children, critical care & trauma.

Wakemed, Raleigh Campus is one of the acute care hospitals/facilities located in Wake County, NC.

Wakemed, Raleigh Campus does have an emergency room. They use electronic medical records.

Wakemed, Raleigh Campus is a voluntary non-profit - private hospital.

Hospital Hours

Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

Location and Directions

Reviews

The hospital itself is good with excellent care. However, WakeMed should be more careful in the selection of contractors who perform lab testing. They currently use Raleigh Pathology Lab Associates. This lab follows the disreputable practice of balance billing. In simple terms, you go to the WakeMed emergency room, which is in your insurance network. Your insurer pays out-of-network Raleigh Pathology Lab Associates the same rate it would pay an in-network provider. But this lab says that isn't enough because they are not in your insurance network. They want you, the patient, to pay their full retail rate. That means that they will not only bill you for your co-insurance amount, they will bill you for the discount applied by your insurance company. I've read that some providers stay out of insurance networks as a business strategy so that they can balance bill the patients. WakeMed should either require Raleigh Pathology Lab Associates to join the same insurance networks as the hospital or it should dump this lab and find another. (a week ago)

Took a family member to the hospital there and it was the first time ever going to that hospital. I lived in NC for about 16 years I am not sure why not. WOW the hospital was pretty and the staff the best I have ever experienced. In the emergency room the cardiologist asked questions of the person I brought in, called and got records from other facilities before running unnecessary tests and asked a lot of pertinent questions. HE was VERY thorough. Everyone I ran into there was great from the desk greeter who gave me a map to show me how to get to the room I was going to (along with highlights and marks so I would not get lost), to the nurses aids, to the wheelchair guy who helped with discharge, to the food staff who brought the trays...just everyone. It must be a great place to work. The person I brought in was there a few days and left a new person. Now to show I am not exaggerating I got on the elevator one day and there were 4 EMT's with a cake and a bunch of smiley face balloons. I said "You must be visiting one of your co-workers" They said no... this was all for a nurse who is always so good to them. They said she is always prepared when they bring a patient in and she makes their job so much easier. So much so they wanted to show their appreciation. WOW. I knew it wasn't just me that felt like that. Wonderful wonderful hospital. (3 months ago)

The staff are friendly enough but procedurally this place needs a complete re-design top to bottom or to be acquired by a better run hospital. Boy was it bad and where shall we begin? No one at the metal detectors there to check pockets and I walked through with a metal watch on so so much for security, eh guys? No notification or number system so I had to keep checking every 10 minutes with the staff if my mother had arrived via ambulance. Once we moved to a triage bed the procedures around getting vitals, x-rays, etc., moved at a decent pace but a solid 4 long hours passed before. the cardiologist came by, this after "they'll be right by," which set the expectations it'd be happening quickly. Effectively they let emergency but stable patients occupy a triage bed for 4 hours when it could have been free for other patients in the ER. Again, the staff were friendly, but boy is it a poorly-run place not deserving to occupy that space when a better managed facility could do it. Best part? I can't wait to see the I'm-a-robot-who-couldn't-actually-care reply with "can you please contact us via email at..." so they can both A.) get it out of the public eye and B.) not bother to actually listen, fix it or make amends. Way to go guys, really sucking hard on this one. (3 months ago)

My 3 year old son has asthma. We were sent to the ED from his pediatrician's office because his oxygen level was so low. By the time we got there, the ED staff had already prepared for him before we got there. We were taken straight back to a room after getting his arm bands. The nurses, MD, and respiratory nurse came straight in and got to work on him. IV, breathing treatments, etc. Everyone seemed to truly care on making my baby feel better and as comfortable as possible. They brought him toys to keep him occupied. We ended up being admitted into the PICU. Once we were moved, we had a new team of Nurses and Doctors. Amanda, RN and Phyllis, RN. Thank you from the bottom of my heart. You two specifically treated my son like he were your own. & provided the absolute, best care ever. Thank you so much Wake Med. We try to avoid hospitals at all cost but when we have to, we choose Wake Med every time because to us, they are the best -Robbie's Mom (3 months ago)

I'm at the hospital with my mother 3rd time this month. My mother says this is the best hospital she has ever been to. The medical staff is on point. John Redeker the RN attended to her needs. Nice tattoos! It is clear that he loves his job. Ashley Pitts is also her nurse. I just want to thank you for treating my mom with such care and kindness. (3 months ago)

Submit a Hospital Review

Overall Rating *

Required fields are marked *