Acute Care Hospitals
Voluntary non-profit - Other

UC SAN DIEGO HEALTH HILLCREST - HILLCREST MED CTR

200 WEST ARBOR DRIVE, SAN DIEGO, CA 92103
Write Review
Photo: jeff Zacher

Medicare Performace Measures

Mortality

Above the national average

Safety

Below the national average

Readmission

Same as the national average

Patient Experience

Same as the national average

Timliness

Below the national average

Effectiveness

Same as the national average

Efficient Use of Medial Imaging

Same as the national average

About UC SAN DIEGO HEALTH HILLCREST - HILLCREST MED CTR

200 WEST ARBOR DRIVE
SAN DIEGO, CA 92103

None

Uc San Diego Health Hillcrest - Hillcrest Med Ctr is one of the acute care hospitals/facilities located in San Diego County, CA.

Uc San Diego Health Hillcrest - Hillcrest Med Ctr does have an emergency room. They use electronic medical records.

Uc San Diego Health Hillcrest - Hillcrest Med Ctr is a voluntary non-profit - other hospital.

Hospital Hours

Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

Location and Directions

Reviews

They keep changing the business on Google so that the reviews go away. They've had a countless number of reviews detailing horrible experiences. WARNING DO NOT GO HERE (a month ago)

This is by far the worst ER I have ever been to. I have terminal cancer in my lungs, diaphragm, and lymph nodes & vomited blood tonight. I have been having a lot of pain for the past month in my chest & ribs (I think the cancer has spread into the bones), so my Oncologist insisted I get checked out. From the moment I arrived, the grumpy man at the check-in counter was terribly rude & short with me. There was an overflow of patients in the waiting room, and not enough chairs for the sick patients to sit in. People were standing everywhere & throwing up in plastic bags because they have the flu. I was told it would take 1.5-2 hours to get a room. After waiting for nearly 2 hours and telling then I was going to leave, they suddenly had a room for me. The first thing the Nurse, Vivian, said to me was: “I will be your Nurse tonight until 8pm. I have been here since 8am this morning (she let out an exhausting sigh). My name is Vivian”. Poor Vivian had been working at that point for 10 hours. Does she want to trade places with me? I would love to give up my terminal cancer & be cleared to work again...I tried connecting with her anyway & asked her about her work schedule & she told me she works 12-Hour shifts, 3 days per week. That sounds like a pretty sweet schedule to me! She seemed like a very disgruntled employee & a very unhappy person. Her second remark was “What is Sarcoma cancer?” Shouldn’t she know this? Don’t they teach you about different cancer types in Nursing school? And why is she asking the patient? Google is always available, and would make her look less incompetent. Dr. Boylston (Resident) came in right away and listened to my symptoms and said I would be getting bloodwork done, Chest x-ray, Urine test, and given pain meds. I was there for 4 hours and NEVER received my pain meds. In fact, I never saw Dr. Boylston again for the rest of my time there. Dr. Galuma came in and seemed to have taken over by asking me a bunch of questions, and said he had gone over my chart & medical records. I asked him if I was going to be receiving my pain meds soon and he said yes, but never put in the order. The pain meds I had taken 2 hours before I had left for the hospital (in an Uber) were wearing off and I was going to fall behind the pain & that was going to be a huge issue for me. Vivian was nowhere to be found. I buzzed the nurses at the front desk & they said they would find Dr. Boylston. Never happened. I finally found Vivian & asked for my meds and she said the order was still not in from Dr. B or Dr. G for the meds, but the ‘Doc Box’ (office of doctors/computers) was down the hall & I could go find them myself because she was busy. What?! I went down there in my robe, and this blonde obnoxious nurse came out & told me that people were dying and she was soooooo sorry that I was having pain, in a very sarcastic & condescending tone and told me to go back to my room. I explained how I had been there for hours with no meds and my pain level was escalating and I wasn’t staying ahead of it, and it would only get worse the longer we waited. She continued to patronize me & said she’d let Dr. B know. When I looked up, there were about 8-9 nurses at the nurse station all chatting with one another, and doing nothing!! Another 20 mins go by & no meds, no doctors, no Vivian. I was so frustrated & in tears that I left. Vivian took my iv out and I told them at the front desk I was frustrated & leaving, and that’s when Dr. G came out wanting to talk to me & asked if I would go back to the room & they would give me meds, but I refused and said it was too late for that. He was full of excuses. My pain level was at an 8 and approaching a 9, and I told him I could take better care of myself at home than in this place. Awful experience!! Everyone that works there seems to hate their jobs & their lives. They walk around with terrible attitudes. I don’t understand why these people are in healthcare, since they don’t seem to give a damn about patients. Avoid this place at all costs. It’s a waste of time. (4 months ago)

i stayed in the burn ICU here for 7 weeks. the people here is very nice. the cafe has good food. i go here once or twice a week. child life was good here. the building is big and beautiful so this place DESERVES a place on my top 3 favorite hospitals. (10 months ago)

Welcome to UCSD! Where the nurses are absolutely THE RUDEST and MOST UNEMPATHETIC OF ANY hospital I have ever been to in my entire life. EVERY SINGLE TIME I have dealt with UCSD they act like the patients a massive burden. I can't help but ask myself why the hell you would get into a field that specifically focuses on the well-being of people when you only make them feel worse. Don't bother asking them a damn question that requires as little as a quick phone call because 1. You won't get the answer. 2. When you ask again be prepared to be treated like you just murdered their child. Also be prepared to be given 10 different answers from 10 different people and inadvertently starting an argument because of your frustration. Avoid avoid avoid (10 months ago)

Came in for suicide thoughts. I saw the Dr. for a few short minutes. Then a nurse came laughed and said okay get up and started escorting me to the door. I asked her was there no room in psych or at another hospital or even a crisis house? She laughed again and said "oh I don't know we didn't check." And left me outside the doors. I called my friend to take me home but I've never felt so humiliated and treated so worthless for just asking for help like a Dr. from UCSD told me to do (9 months ago)

Submit a Hospital Review

Overall Rating *

Required fields are marked *