Critical Access Hospitals
Voluntary non-profit - Private


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Medicare Performace Measures


Same as the national average


Not Available (Results are not available for this reporting period)


Same as the national average

Patient Experience

Above the national average


Same as the national average


Same as the national average

Efficient Use of Medial Imaging

Same as the national average


NORWAY, ME 04268

Stephens Memorial Hospital, is a 25-bed critical access hospital, dedicated to providing exceptional high quality care, close to home.

Stephens Memorial Hospital is one of the critical access hospitals/facilities located in Oxford County, ME.

Stephens Memorial Hospital does have an emergency room. They do not use electronic medical records.

Stephens Memorial Hospital is a voluntary non-profit - private hospital.

Hospital Hours

Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

Location and Directions


They need to work on educating their ER doctors on mental illness. I have a severe anxiety disorder that causes me to have all kinds of symptoms and they feel VERY REAL to me. I have a hard time interpreting what feels like an emergency vs "just anxiety". I was basically told to just control it. It doesn't matter how much I have come in in the past. You treat patients with dignity, respect, compassion and understanding. Dr. Galley and Dr. Piker are amazing but the others, one in particular has talked to me as if I was foolish and belittled me. I am VERY disgusted. I left the hospital in tears because of the way I was talked to. (2 weeks ago)

This little guy arrived early, the staff were incredible. The care for not only mom but for the entire family as a whole was amazing. This was a complicated pregnancy and the staff handled it like the pros that they are. The compassion and service were second to none. Every one is so thankful that although this was plan B - Maine Med was the original plan - the care and service far surpassed And sometimes the 2nd option turns out to be the best (a month ago)

One must consider that medicine is about ruling out all other possibilities, not jumping to the first conclusion and running with it. Remember House? He was a diagnostician. Welcome to ER medicine. This is my second trip to the ER. Both times, the staff has been gentle, understanding, thoughtful and knowledgeable. Please remember that the doctors are trying the best they can to figure out one of a myriad of problems with only the symptoms you present - with a very short time to do it. The nurses? They are your conduit to the doctors and providers for all hands-on treatment. If you are in the ER, you or someone you love is IN PAIN and SUFFERING. They understand this, but please remember: they are human and are trying their best to FIX YOU. Be kind and understanding back. (5 months ago)

I went there and from ambulance to leaving no one was compassionate or understanding. They treated me as if I was foolish for coming in. There was no kindness or support. And they had no idea what they were doing. I ended up sitting in a room alone for 3 hours and they came back and told me there was nothing they could do and to go home and wait until I could see my primary care doctor. My doctor was not impressed. (a month ago)

I was a little freaked out when my son was taken there for emergent surgery. I work for Maine General in Augusta and have been in health care for 20 years. I’ve worked at other hospitals as well. Point being I had a lot to compare too. When I walked in I had so many questions running through my head. One being a small hospital in the middle of nowhere and the age of the building/ equipment. Remember I’m coming from a building 4.5 years old with amazing equipment and it’s just a massive hospital. You know the saying don’t judge a book by its cover right? I’ll tell you one thing, that little out dated hospital has some damn great staff! I was SO impressed with my sons care from beginning to end! Every single person greeted us with a smile, was very attentive and knowledgeable! My son got the best care that he could’ve gotten and more! They round every hour, we weren’t left out of the loop on anything including what meds were given, what they were for and when the next dose was do. The surgeon brought photos and explained each one so we understood what he did. He even stayed to have casual conversation about his college football years ! (My son plays) He’s a great man. Stacey and Brenda the RN’s we had never once made us feel like we were a burden, poor Brenda had to keep coming in cause my son kept bending his arm which caused the IV to keep occluding . She never complained ,she kept a positive attitude , came in with a smile even though I know how much of a pain that can be. Also, the way they do the discharge process is great! There’s no messing around waiting for paperwork/ prescriptions and removal of the IV. They had the paperwork ready so when he got his last dose of antibiotics he could discharge. I can’t say enough about this hospital. I know it’s a long review but they deserve all the recognition in the world!!!! (4 months ago)

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