Acute Care Hospitals
Voluntary non-profit - Church

SSM HEALTH ST MARY'S HOSPITAL -CENTRALIA

400 NORTH PLEASANT AVENUE, CENTRALIA, IL 62801
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Photo: stacey rynders

Medicare Performace Measures

Mortality

Above the national average

Safety

Above the national average

Readmission

Below the national average

Patient Experience

Above the national average

Timliness

Same as the national average

Effectiveness

Same as the national average

Efficient Use of Medial Imaging

Same as the national average

About SSM HEALTH ST MARY'S HOSPITAL -CENTRALIA

400 NORTH PLEASANT AVENUE
CENTRALIA, IL 62801

None

Ssm Health St Mary's Hospital -Centralia is one of the acute care hospitals/facilities located in Marion County, IL.

Ssm Health St Mary's Hospital -Centralia does have an emergency room. They use electronic medical records.

Ssm Health St Mary's Hospital -Centralia is a voluntary non-profit - church hospital.

Hospital Hours

Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

Location and Directions

Reviews

I am at my wits' end. I am exhausted. *****Please, please do not use this hospital. I'm a grown man, BEGGING you to not use SSM St. Mary's. I will voluntarily drive strangers to another ER to save them from the same emotional stress this business has caused me over the past year***** *****It's been a month since I wrote this review and St Mary's is actively trying to ruin my life. Even though claims are still pending, I'm getting multiple threats by phone and mail that my account will be sent to collections. I've already paid thousands of dollars to the hospital and their associates. I have requested an itemized list of charges, which has yet to be provided. It's almost as if their goal is to hold your credit hostage and force you to pay amounts they cant verify to avoid a massive impact on your credit score. I went to St Mary's during the summer of 2017 for kidney stones. I was forced to sit in the lobby and endure excruciating pain for 2 hours before receiving any kind of pain medication. One of the nurses told me to "man up" while waiting to go into the ER. Dealing with the billing office is almost as painful as the stones themselves. I've dealt with billing errors, mystery balances, and surprise bills for the past 9 months. The billing office staff is accusatory and offers little help. Bills were sent to an address in another state that I haven't lived at in years. The billing office told me it was my responsibility to keep my address up to date in their system, even though I never provided them with the old address. Just yesterday, I received a $20,000 bill with no explanation and no phone call. Their billing website does not keep old statements, so it's near impossible to interpret any changes. I would have honestly rather lost my kidney than to go through this experience again. For your own sake, please use one of the other great medical facilities in our area. (a week ago)

My cardiologist is at St Mary's...they are very kind and helpful..when I first saw them inpatient at hospital they helped me apply for financial help. They are very up to date with all medical procedures. They take as much time as needed to explain everything. (in the last week)

SSM has become the worst hospital when it comes to dealing with insurance companies. They have merged with slucare and other hospitals to where everything is separate. If you want billing from Radiology you have to contact that department anesthesiology that department ER that department Hospital billing department physician building that department. Also, it does not I repeat it does not matter if you bring them to power of attorney and health forms because number one they're going to lose your very first copy and deny ever receiving it and to once they receive the second copy it still wouldn't make any difference because each department says they cannot see it in the system and they need you to bring or fax them a new copy each time you did with the new Department. I wish I could rate SSM lower than the one but since I can't I guess I'll have to go with the rating of one but in my opinion throw the whole SSM hospital AWAY. Used voice to text. Unfiltered and unedited. (3 weeks ago)

Went in for an MRI . Arrived at the exact time they requested . Given an armband a clipboard . Told to wait. A full hour later ,with absolutely no explanation for the delay , I left. Plenty of hospitals out there that appreciate your patronage. Not this one. (a month ago)

I had my daughter their two weeks ago. The nurses and doctors were outstanding. They calmed all my fears and were by my side whenever I needed them. I highly recommend delivering here. (4 weeks ago)

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