Acute Care Hospitals
Voluntary non-profit - Private

SSM HEALTH ST JOSEPH HOSPITAL-ST CHARLES

300 1ST CAPITOL DR, SAINT CHARLES, MO 63301
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Photo: Stephen Douglas

Medicare Performace Measures

Mortality

Same as the national average

Safety

Same as the national average

Readmission

Below the national average

Patient Experience

Same as the national average

Timliness

Same as the national average

Effectiveness

Same as the national average

Efficient Use of Medial Imaging

Same as the national average

About SSM HEALTH ST JOSEPH HOSPITAL-ST CHARLES

300 1ST CAPITOL DR
SAINT CHARLES, MO 63301

Ssm Health St Joseph Hospital-St Charles is one of the acute care hospitals/facilities located in Saint Charles County, MO.

Ssm Health St Joseph Hospital-St Charles does have an emergency room. They use electronic medical records.

Ssm Health St Joseph Hospital-St Charles is a voluntary non-profit - private hospital.

Hospital Hours

Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

Location and Directions

Reviews

The doctors are great and nurses are great. All other parts are trash. I’ve had multiple issues with the billing system, either not receiving statements or being penalized because I call when I receive a statement but it’s too late when I just received the statement. Customer service when I call in has always been rude and refuses to help. Im canceling all future appointments through this organization and am currently looking for ways to even further escalate the situation because what they’ve put me through the last 6 months is unprofessional and wrong. Just one instance, sending me to collections after I’ve made steady payments every month and refusing to help me when I call in about their notice. I received a notice yesterday in my mail, their offices were closed, so I called this morning, and I had until yesterday. If you have a choice, pick a different facility to throw your hard earned money at, they have no respect and are terribly organized. (2 weeks ago)

The nurses and doctors were nothing but compassionate and helpful here. A very serious situation with a family member happened and even though their ICU was full due to flu season, they treated the family member in the trauma room immediately. They were so kind and informative. They would routinely come check in on the patient and on me and my family to see if we needed anything. I was so impressed with the level of care here. When we were transferred to another hospital we were not treated as well as this. I immediately wanted to go back. I highly recommend this hospital. (4 months ago)

Still in hospital after having major heart surgery. I gotta tell you, the staff here from Surgeons to nurses is absolutely amazing.they are there instantly when I need them, to listen to what's hurting, asses, and come up with a solution to make me happy. GREAT Job guys.Recovery from heart surgery was fasI and easy. couldn't be happier. Stephen Miceli (a month ago)

I was in the ER on Christmas Eve. I waited over 2 hours to be seen. I realize probably a skeleton crew. When I got to my room, the receptionist, a male, holds up a gown and tells me to undress and put the gown on. He holds it up over his face, as if I am to undress with him in the room. WHAT? I'm sick so I start to do this then realize NO! I ask him why he is in the room and he says "oh I can leave". I never saw him again. I want to talk to SSM regarding this. I called them and they tell me I can only talk to the lead about this. Doesn't SSM have a patient complaint person? I won't go back to SSM knowing they have no one for me to talk to about this. (5 months ago)

At this time I'm still in hospital being treated it Had several major test including one that I had to lay and for 2 hours that was supposed to be the ultimate test to check my gall bladder and it confirmed that said a working at 35% it was working at 13 and when the other physician surgeon came and wznted a ultra sound done it showed nothing now wants the lower GI done Not understanding if the 2 he is the more qualified test why am I going for another test when the ultimate one was Done andproved what was wrong and the surgeons trying to tell me I have crohn's disease She's worried about I've looked it up only to symptoms I have are the 2 minor ones which could be any thing GALL BL ADD ER To FLUVery Upset not very happy considering I have fallen through the cracks of Obama care and medicaid and this is going to put me Severely in debt But most of all I need to add that my nurses have been absolutely beautiful wonderful people with smiles on their faces always there when I need them and so is the head nurse over the whole floor amazing woman who gets to the bottom of things and I appreciate her very much she gave me much comfort today after sending this message out because I live in a real world that I need to work I need to know what's going on so I can project what I need to be taken care of days ahead are even in the future so I'm so thankful to have all my beautiful nurses their angels (3 weeks ago)

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