Acute Care Hospitals
Proprietary

SAN RAMON REGIONAL MEDICAL CTR

6001 NORRIS CANYON ROAD, SAN RAMON, CA 94583
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Photo: Sarge Kennedy

Medicare Performace Measures

Mortality

Same as the national average

Safety

Same as the national average

Readmission

Above the national average

Patient Experience

Below the national average

Timliness

Above the national average

Effectiveness

Same as the national average

Efficient Use of Medial Imaging

Same as the national average

About SAN RAMON REGIONAL MEDICAL CTR

6001 NORRIS CANYON ROAD
SAN RAMON, CA 94583

San Ramon Regional Medical Ctr is one of the acute care hospitals/facilities located in Contra Costa County, CA.

San Ramon Regional Medical Ctr does have an emergency room. They use electronic medical records.

San Ramon Regional Medical Ctr is a proprietary hospital.

Hospital Hours

Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

Location and Directions

Reviews

I went to the ER because I dislocated my shoulder. The receptionist, nurses, doctors and whole personnel here were so nice and professional. I was attended very quickly. Overall, everything went well. I am very thankful for these people. God bless you. (3 weeks ago)

My husband was admitted as a patient twice now at this hospital. Their care, professionalism and expertise has been excellent. The staff, nurses, physical therapist and doctors have all been outstanding. The case manager worked tirelessly to make sure my husband had the care that he needed once he was discharged while also making sure that the providers were in network for our insurance. I thank you all so much for everything you did for my husband and for me. God bless you! (6 months ago)

I recently visited the ER. I honestly do not have an issue with the medical services provided the three times I have used this ER. In general they provide expedient service, although in reality, for me it is just more of a glorified urgent care. (My previous urgent care did labs and x-rays so I did not needed to come to the ER at all...). Regardless is probably the last time I will have visited this facility. The one star rating is more associated with a payment policy for ER services established during this last year. You are now required to pay a $250 “Deposit for ER medical services” when you have co-insurance, before they allow you to leave. For all intents and purposes I should not have an issue with it — after all we do live in San Ramon, an affluent suburb of the Bay Area — but I do. Here is why... — We have comprehensive medical care coverage that clearly states that we are not liable for any emergency room fees until my claim has been processed. Which means that once my coverage is confirmed, from my point of view this hospital is violating the provider agreement with my insurance since this deposit has nothing to do with any co-insurance or deductibles I may be liable for. — If like us, you are lucky enough to plan for this kind of contingency with a Flixible Spending Account — you will find yourself denied the disbursement (and having to pay it back) because it does not correspond to a provided service. — If you have, unfortunately, maxed out your out of pocket, you find yourself out $250, you should not have to have paid to begin with. GOod luck getting this returned in as expedient manner as they collected it. (I did just got reimbursed) — I may have no issues with coming up with $250 dollars, but there are families in our community that might have an emergency, and will not go to the ER because they simply cannot spare the $250 you are basically bullied to pay — and when you complained expediently hand you a business card in the middle of the night after they just pumped you with pain meds and tell you if you have an issue with the policy feel free to contact the financial office during business hours. — If hospitals are arbitrary allowed to set this “Deposit for ER Medical Services” for $250 today, that in theory keeps it out of the billing process, who is to say that tomorrow they will not set it at $1000, since the cost of living in CA is so high? — Finally in my professional opinion, this feels like a management consultant recommendation hastily implemented to help cash management issues in a community hospital, that keeps it just outside of the purview of the State Attorney General investigations on hospitals collection practices. Someone should look into it! (a month ago)

Nurse's are good but Drs are really bad. They are not staffed at all. My 7 yr old broke his wrist and waited in ER for 5 hrs for orthopedic Dr to come and put plaster. Very bad services. So surprised just has one orthopedic Dr in such a big hospital. (2 months ago)

I have been to this place 3 times because it’s the closest to my home .. each time has been horrible I honestly don’t know why I went this time again , maybe because I was in the worst pain of my life and it was the closest place . The doctor was the only kind person everyone else was extremely rude and not helpful at all .. I was so drugged up on medications they gave me I told the nurse I was in pain and he snapped at me saying “ I asked u 5 minutes ago and u were fine “ and he walked away while I was saying “ I am in pain now” .. then I mentioned to 2 different people that I felt nauseous and they ignored me and I ended up vomiting the sink was close by so I threw up in the sink. The nurses outside the door stood there socializing and watching me vomit as soon as I was done one walks in and says “ next time ask for a bucket cuz now we have to close the room to fix the sink “ I was shocked she didn’t ask once if I was ok nothing she just told me off and walked out. I was so dizzy from the medications the nurse literally pulled the iv off my arm gave me the discharge papers and told me I can go. My sister was gone to get her car to bring it up front. I asked them for help getting out and they blew me off as they watched me hold on the to walls walking out . Luckily my sister walked back in and helped me walk out . If you are dying I still wouldn’t recommend this place because they will probably speed up the process. This was by far the most horrific experience I have had dealing with medical “professionals “ I normally go to John Muir and have nothing but amazing and positive things to say about the staff. I would NEVER go to this place again it was the WORST experience especially after feeling the way I did and having to deal with that type of behavior and service. I have never gone out of my way to leave a negative review but this place deserves it. I will for sure take these complaints to the administration as well so that no one ever has to feel as I did . (3 months ago)

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