Acute Care Hospitals
Government - Local


2131 S 17TH ST BOX 9000, WILMINGTON, NC 28402
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Photo: Jennifer Netzer

Medicare Performace Measures


Below the national average


Below the national average


Above the national average

Patient Experience

Above the national average


Same as the national average


Same as the national average

Efficient Use of Medial Imaging

Above the national average


2131 S 17TH ST BOX 9000

New Hanover Regional Medical Center is a quality driven network of hospitals, outpatient centers, emergency services and physicians serving Wilmington and ...

New Hanover Regional Medical Center is one of the acute care hospitals/facilities located in New Hanover County, NC.

New Hanover Regional Medical Center does have an emergency room. They use electronic medical records.

New Hanover Regional Medical Center is a government - local hospital.

Location and Directions


I was admitted by cape fear hospital earlier this morning. Cape fear is awesome, nice caring nurses and doctors, and you feel safe and in good hands. They had to send me over here to new Hanover unfortunately, for possible gall bladder surgery. I got here at 3:30pm, via ambulance, and arrived on the floor to my nurse (of course!) literally crying and having a tantrum about her inability to handle her work load. Three hours go by, she never came in the room. I’m by myself, just dropped off by the emts, and no one has come in to check on me at all. At 7pm, shift change of course takes precedence over my needs. I still don’t know who is taking care of me, another nurse came in the room, said I’m your nurse, ran out to get “something “ and hasn’t come back. It’s 8:15, I have not been attended to as of yet. I have an IV in my NECK that not one soul has taken a look at. I have been denied my pain meds. And I’m alone and at the mercy of the merciless. I wouldn’t bring my dog here. Had I known cape fear would have to send me here, I would have driven to Jacksonville or even Raleigh. As a nurse myself, I can’t believe this is allowed by law. In fact, it isn’t. I feel bad but I feel worse for people that are bedridden or have no family to come to their aid and are stuck here in this hell hole. NEVER AGAIN. (3 weeks ago)

I had to take my son to the emergency department last night and was extremely impressed by all the caring and helpful staff. My son (who has special needs) was met with open arms. All three staff members were patient and helpful with him. We ended up having to put his leg in a splint and all the doctors and nurses took there time and cared for his as there own. I couldn't thank them enough actually listening to my concern after taking him to the urgent care earlier in the day and them giving me the cold shoulder. Thank you, thank you so much of any of the staff members that helped me last night read this. I wish there was another way I could thank you more than just giving you 5 stars. Best staff ever. Very thankful. (6 months ago)

My son had an asthma attack and the triage said his oxygen was good and etc. However he was wheezing and couldn’t breath. When we get back there after more then 2 hrs of waiting the doctor had to put him on the machine immediately and give him asthma treatments. I really miss John Hopkins, this hospital is very inexperienced compared to others. And honestly don’t trust my loved ones or anyone in their hands. (a month ago)

When I arrived there I was in quite a bit of pain. I have been suffering from a pinched nerve for a while now and it can be very painful. This time the pain was too unbearable to tolerate which is why my roommate convinced me to go to the ER. The wait time was actually not too bad, however, when I was seen they took my BP, heart rate and temperature. I let the nurse know about my pinched nerve. When the doctor saw me, without any other tests I was told I had a muscle spasm. I was given pain medication and sent home. The pain medication did nothing for my pain which lead me to believe that muscle medicine may not treat nerve pain. I was able to get a hold of a cervical traction pillow which almost immediately took care of the pain without the use of any medication. I understand that the ER staff is probably very tired and has seen hundreds of patients day and night but now I will receive an ER bill for a misdiagnose and medicine that didn't help. I feel that by being a bit more thorough I could have avoided spending money on unnecessary medication. (2 months ago)

This is by far the most caring an compassionate hospital in NC. Right from the beginning their only focus was making me feel better an feel at home. I've been here 3 days an i haven't had to call the nurse or nurse aide once they've been on top of things I really thank God for the staff here because I may not have made it if it weren't for them. Not to mention I'm uninsured but they make me feel like I have the best insurance in the world an that's really hard to find nowadays. The Doctors are amazing an will go to the edge of the world to make sure you're getting the best treatment an care possible. Thank You NHRMC!! (4 months ago)

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