Acute Care Hospitals
Voluntary non-profit - Private


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Photo: Rajo Raz

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Patient Experience

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Efficient Use of Medial Imaging

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3 / 5 from Google Places Reviews
Not Available / 5 from Center for Medicare Services (There are too few measures or measure groups reported to calculate a star rating or measure group score)


NEW YORK, NY 10003

The New York Eye and Ear Infirmary of Mount Sinai (NYEE) is one of the world's leading facilities for Ophthalmology, Otolaryngology and Plastic Surgery.

N Y Eye And Ear Infirmary is one of the acute care hospitals/facilities located in New York County, NY.

N Y Eye And Ear Infirmary does not have an emergency room. They use electronic medical records.

N Y Eye And Ear Infirmary is a voluntary non-profit - private hospital.

Hospital Hours

Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

Location and Directions


If you are reading this in transit or while sitting in the waiting room, I would advise you to leave now. Health care in this country is badly, badly broken and New York Eye and Ear Infirmary of Mount Sinai is an shining example of that. Listen: if you require more treatment than simply sitting uncomfortably for six hours, there will be additional fees. The people of New York come to this clinic because it is listed at a reasonable price online. They come in a panic and in the fear that there has been some permanent damage to their sight. They miss work that they can't afford to miss. They wait in an overcrowded waiting room for 6-7 hours of time. At the end of the ordeal they receive a 3-5 minute assessment that may include the following advice: - Maybe the scratch, if there is a scratch, isn't permanent. - Maybe use a hot towel / compress. - Maybe go buy some over the counter eye drops. - Maybe come back in two weeks if the vision doesn't improve. Regardless of the google-quality assessment received, what you can be certain of is the disingenuous nature of the billing. The fee listed online appears borderline charitable. It is a misrepresentation. The initial fee counts for nothing. Or, apparently, the initial fee is a “facility fee,” charged for the honor of spending 6+ hours on line and then in a clammy, windowless waiting room, huddled with your fellow exploited denizens... Six months later you'll receive in the mail an additional bill for more than twice what you paid initially. Listen: When you fear there has been some permanent damage to your sight – with your eyes damaged, dilated or in some general state of disrepair for which you are seeking assistance – you're likely not going to go over the fine print, should it even be legible. With the prospect of permanent ailment, this clinic exists to exploit that fear and those who arrive in pain and seeking assistance. Please learn from my mistake. You will be at the mercy of shameless and immoral individuals. (4 weeks ago)

Doctors are very good.Wait time is forever.Very clean and doctors are very professional.waiting room is full of people,maybe 6-8 hours.even if you call them you are gonna have to be on hold at least 1/2 hours.The person who make appointment is not nice.Front desk lady on surgical room is not on her mood. (2 weeks ago)

I like the doctors. The wait at the clinic is very long but my biggest problem is the appointment system. The person who makes appointment is not very helpful. You have to give them your information then they will call you with a date, which might not be convenient for you. The last time I got a date I asked what other dates are available, she will have to check and call me back. No one ever called back, when I called they told me the appointment was set for 30th rather than the 2nd which I was given originally. If they had the courtesy to talk to me I would have kept the 2nd which was about 2 weeks later than the Dr wanted me to return. So now I have to wait about 2 months later than I should. The appointment system is archaic or someone is not doing their job (2 weeks ago)

I got a referral for a “Glaucoma Consultation” so I called to make an appointment! And OMG the way in which the person answer the phone was so unprofessional and rude! I call at least 5 time and each time you could hear the line was picked up and then whosever it was hung up!! Then I called back and was transferred to the HR manager/supervisor where I left a message and it’s been a week and she has not bothered to call me back! Mount Sinai has other locations for a variety of reasons for a great variety of health issues that I can say with confidence are great at providing their patient with excellent care and attention and excellent customer care services! This establishment is by far the worst that I have had the misfortune of dealing with! Why take a job that requires you to be hospitable, patient and kind when you lack the basic things like respect, compassion and understanding!! I find that common curtesy was lacking! It appears that many of these people took the job just so they can be rude, nasty and talk down to the people who they are there to serve; because they are the poorest people in the community! Here’s something that I will definitely say KARMA is going to get you real soon! I did not want to be subjected to this type of treatment and so I did not call back; I will wait until I am finished with my degree and can find a good job that has a medical package and I can pick a better doctor or anything but this place!!! (a month ago)

This place has legitimately ruined my life. I had like 3 surgeries here & they actually made my eyesight 100000x worse. I wish I could sue so badly. (2 months ago)

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