Acute Care Hospitals
Voluntary non-profit - Church

MERCY GENERAL HOSPITAL

4001 J ST, SACRAMENTO, CA 95819
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Photo: Jojo M

Medicare Performace Measures

Mortality

Same as the national average

Safety

Below the national average

Readmission

Below the national average

Patient Experience

Above the national average

Timliness

Below the national average

Effectiveness

Same as the national average

Efficient Use of Medial Imaging

Same as the national average

About MERCY GENERAL HOSPITAL

Dignity Health Mercy General Hospital has been caring for Sacramento for more than 85 years, specializing in Cancer, Neurology, and women's health services.

Mercy General Hospital is one of the acute care hospitals/facilities located in Sacramento County, CA.

Mercy General Hospital does not have an emergency room. They use electronic medical records.

Mercy General Hospital is a voluntary non-profit - church hospital.

Hospital Hours

Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

Location and Directions

Reviews

Due to the fact that I haven't had my surgery yet I have to give a very low STAR rating right now. Had the hospital come through for me I'm sure I would have a better review. I was scheduled for a full hysterectomy on April 19, 2018 at 7:30, had to be there by 5:30 and of course I can't be late. I had already done intake over the phone the prior day with admissions which was very easy. I checked in at 5:15 AM and was taken from the waiting room at 5:45. My nurse was very professional and very nice. I was informed that there had been a flood in the computer room and the computers were down therefore the nurse had to do another intake manually (paper). I suppose it's called the "OR prep. room" with all the patients awaiting the first surgeries of the morning. There are curtains between all the patients. We were all awaiting word from the doctors to find out if the surgeries will be taking place. Being radiology was down that seemed to mean that the doctors can't look at information and X-ray's that would aid them in the surgeries so many of those folks were sent home and the poor woman next to my bed was sobbing horribly. She clearly was not in good health so this seemed devistating for her. The person on the other side of me sounded like they were having orthopedic surgery and again needed info from radiology to reference during the surgery so they too were sent home. I honestly didn't think my surgery would cancel since they didn't need to reference anything to complete it yet my doctor also canceled my surgery as well claiming communications are down and if something didn't go as planned and he needed to order something there wouldn't be a way to do it timely. Although I agree with his reasoning and I wasn't upset being cancelled, what did upset me is that they couldn't get me scheduled for another 6 weeks and I've already waited 6 weeks the first time. It seems to me that if something like this happens I shouldn't have to go back to the end of the line and wait again. I honestly thought they would diligently to work me into the schedule within a day or two. Seems like Mercy General could have made exceptions and scheduled the surgery over the weekend even. I would like to say that my nurse was exceptional and professional. I really appreciated her and being she was the face of Mercy General I honestly felt like I was in good hands. Shame on me for not remembering her name but she was from Tennessee and so we nicknamed her "Tennessee". Thank you Tennessee for your excellent bedside maner and professionalism. (a month ago)

Nurses and doctors lack compassion. A women came in crying and moaning. The intake nurse was so rude to her she was in obvious pain couldn't even stand up to use the restroom! Her care taker or partner said she was about to have an accident the intake nurse told him they need to wait. As she was putting her in the system the poor lady could barely talk! The intake nurse got super rude with her and said I can't help you if you aren't going to talk to me.. really!? The lady just told her barely she was in so much pain she could barely talk... The PA was very shifty as well he wasnt compassionate at all. If you can please don't bring yourself or your loved ones here! Especially to the emergency room! They are horrible! (2 months ago)

We had such a great experience! The staff were all truly awesome! Our nurse Trinten made us feels safe! Forever thankful God bless!!! (a month ago)

Some of the medical staff has been awesome, but they do not seem to communicate with each other. I have had to tell my life story to every new nurse, PA, or the ever so elusive actual doctor to try to get help. Nutrition service leaves a lot to be desired. I have not gotten a meal I have not begged for, despite supposedly regular meal services. What is eventually served barely qualifies as food. (5 months ago)

Our experience in ED was very bad. Anthony the PA was not very compassionate and didn't use active listening. His attitude was very arrogant and he listened to the lung sounds of one of my residents over many layers of clothing (sweeter, long sleeve and jacket). I don't think his assessment can't be that accurate and he was teaching his bad assessment habits to the student that was following him. (2 months ago)

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