Acute Care Hospitals
Proprietary

MEDICAL CENTER OF PLANO

3901 W 15TH ST, PLANO, TX 75075
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Photo: Medical City Plano

Medicare Performace Measures

Mortality

Below the national average

Safety

Same as the national average

Readmission

Above the national average

Patient Experience

Same as the national average

Timliness

Above the national average

Effectiveness

Same as the national average

Efficient Use of Medial Imaging

Below the national average

About MEDICAL CENTER OF PLANO

3901 W 15TH ST
PLANO, TX 75075

Medical Center Of Plano is one of the acute care hospitals/facilities located in Collin County, TX.

Medical Center Of Plano does have an emergency room. They use electronic medical records.

Medical Center Of Plano is a proprietary hospital.

Hospital Hours

Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

Location and Directions

Reviews

I have mixed feelings about my stay here. The ER was a mess. I was there for hours and would often go hours without seeing anyone and my family having to track someone down if needed. I also can’t say they really did anything for the 14+ hours I was there before they admitted me to the hospital. The nurses in the actual hospital were amazing, so helpful and caring and kind. They actually took time to listen and made so much effort. Ladies and gents, you all are the heroes of this place! My main beef is that when I arrived, my file was under my maiden name. I have since gotten married. No big deal right? Wrong. It is now a week later, I have been discharged and I am still calling daily to see if my name is changed. Keep in mind since my name is wrong in the system, it shows I have no insurance. So I am still feeling awful and trying to get these people to get something so simple fixed. I’m not sure how many people my family or I have spoken to at this point. I have given my insurance info 4 times. People get married. It shouldn’t be this hard. I am just bracing for the massive bill to come showing the wrong name and no insurance. Just what a sick person wants to deal with. (a month ago)

I have mixed feelings about my stay here. The ER was a mess. I was there for hours and would often go hours without seeing anyone and my family having to track someone down if needed. I also can’t say they really did anything for the 14+ hours I was there before they admitted me to the hospital. The nurses in the actual hospital were amazing, so helpful and caring and kind. They actually took time to listen and made so much effort. Ladies and gents, you all are the heroes of this place! My main beef is that when I arrived, my file was under my maiden name. I have since gotten married. No big deal right? Wrong. It is now a week later, I have been discharged and I am still calling daily to see if my name is changed. Keep in mind since my name is wrong in the system, it shows I have no insurance. So I am still feeling awful and trying to get these people to get something so simple fixed. I’m not sure how many people my family or I have spoken to at this point. I have given my insurance info 4 times. People get married. It shouldn’t be this hard. I am just bracing for the massive bill to come showing the wrong name and no insurance. Just what a sick person wants to deal with. (a month ago)

I was told to pay for services up front because my insurance wouldn't cover my procedure. Turns out they were wrong and they did cover it. But did they refund my money? No. They very nicely applied it as a credit to my account, "in case I need any further services in the future". Mind you they never told me they did this; just kept my money and stayed quiet. I had to call them and request a refund before they sent me a check in the mail. (in the last week)

This facility could learn many things from Medical City Dallas. There's just NO comparison. It took 48 hours to finally get them to acknowledge what was going on with my daughter's health. The nurses don't listen and make assumptions. Just so you know THEY DON'T SHARE MEDICAL RECORDS between the 2 facilities either. Take my advice go back to Dallas if you went there initially and vice versa .48 hours of wasted money and time. Thank God somebody finally listened and put a plan in place. I gave 2 stars because the ER visit was great. Lets just hope things get better on the floor. I'm tempted to transfer her. (a week ago)

SURGICAL ONCOLOGY: In brief, I do not recommend this facility for oncology services unless it's your only option. However, I understand that I’d need to experience the same situation in every other hospital in the area to share a better-informed opinion. I DO recommend the surgical oncologist, Dr. Todd Odum. My father-in-law was admitted into the surgical/oncology department eight days ago for surgery to eradicate colon cancer and post-op care. These are the details of our experience: 1. The facility itself is nice and the rooms are big with floor to ceiling windows. 2. We were able to stay all day and night. The staff provided clean linens as often as we needed them. 3. The secretary, two of six nurses, and two of the many technicians were responsive, professional, and met an appropriate level of situational and emotional intelligence for care professionals. 4. Wait times for care following calls to the nurses’ station varied significantly from 5-30 minutes, and was not dependent upon staff on duty nor time of day. My husband had to physically find the nurse three times. One of those times, we made two calls to the nurses’ station for urgency because my dad's catheter was malfunctioning, he was sitting in his own urine, and he was in a great deal of pain. Note: I understand there are other patients that need attention. All of this ought to be accounted for in coordination-of-care. 5. One nurse laughed at my dad when he was attempting to urinate following surgery and couldn't hold the urinal on his own. 6. The day after surgery, too exhausted and medicated to advocate for himself, my dad waited in the hallway for imaging, freezing for 30 minutes before anyone offered him a blanket, then he waited another 15 minutes to receive the blanket. Note: Due to exhaustion and medication, there may be time distortion involved. I was not present in the hallway. 7. Yesterday, my dad was able to start eating solid foods with a fiber-restriction. Dinner was prepared without any regard for his limitations (a full salad was included as half of his meal). 8. “Coordination” of the care team led to multiple visits per hour, around the clock. Staff consistently entered the room at a decibel much louder than a normal talking voice. Note: I am aware that this is “normal” for hospital care. On day four, I talked to the nurse on duty and we were able to coordinate his hourly checks so he could sleep for an entire hour at a time or more. He felt a LOT better and started to heal faster after this change. (2 months ago)

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