Acute Care Hospitals
Voluntary non-profit - Private

MAT-SU REGIONAL MEDICAL CENTER

2500 SOUTH WOODWORTH LOOP, PALMER, AK 99645
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Photo: Ada Velasquez

Medicare Performace Measures

Mortality

Same as the national average

Safety

Same as the national average

Readmission

Same as the national average

Patient Experience

Below the national average

Timliness

Same as the national average

Effectiveness

Same as the national average

Efficient Use of Medial Imaging

Same as the national average

About MAT-SU REGIONAL MEDICAL CENTER

2500 SOUTH WOODWORTH LOOP
PALMER, AK 99645

Mat-Su Regional Medical Center is one of the acute care hospitals/facilities located in Matanuska Susitna County, AK.

Mat-Su Regional Medical Center does have an emergency room. They use electronic medical records.

Mat-Su Regional Medical Center is a voluntary non-profit - private hospital.

Hospital Hours

Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

Location and Directions

Reviews

Saturday 5/12/18 our 11 month old daughter came down with an ear infection. By Sunday morning it had spread to both ears so we decided she needed to go in to the ER. We left home at 9:30am and were seen at this Emergency Room. By 11am we were back home. The doctor was a bit brief but the nurses were amazing! This hospital has really stepped up their game and we appreciate it. We are also self pay and don’t carry normal insurance. We got a 65% discount off the bill for paying same day and for not having insurance. Thank you! (in the last week)

I spent a week in the hospital after a trip to the emergency room. I received great care from the whole staff. Everyone was very caring and professional. Kudos to all and my deepest gratitude. Nancy Nephew (2 months ago)

I don’t do reviews, I’m only doing this to hope these complaints are addressed. We walked up to the checkin at 7:45pn with one other patient waiting in the waiting area. We waited 15 min and watched three other patients that checked in after us get taken back. The entire time I saw three different staff look at us from around a corner window to the left of the checkin desk. This made me feel that night staff were both unprofessional and uncaring. Their looks were perceived as gawking, leering and I definitely saw head shakes. A nurse or staff came out looked at us turned to the receptionist and said something, the receptionist then snickered. The staff walked back into the receiving area. I think there were assumptions made about what was happening. I walked to the receptionist and told her we were going to providence, she said “yeah OK”. I had enough & went to Providence, a more caring and professional ER intake staff. It’s 40 minutes away driving the speed limit. We spent 2 minutes checking in at Prov and were taken back immediately. Read the reviews, this hospital used to be a great hospital that served the community. It would appear the leadership is lacking, the training in compassion and customer service is lacking and professionalism is not necessary. I’ve seen this attitude in other businesses that have no competition and will go elsewhere if at all possible. (3 weeks ago)

I HAVE BEEN IN THIS HOSPITAL 3 TIMES AND THEY DAMN NEAR KILLED ME!!! I HAVE A 4" PLATE IN MY LOWER BACK AND PINS IN MY NECK BECAUSE OF A FALL IN THIS HOSPITAL!! THE NURSE WAS TOLD BY MY DOCTOR NOT TO LEAVE ME ALONE BECAUSE I HAD NO MUSCLE CONTROL! THE NURSE LEFT ME ALONE AFTER TAKING ME TO THE RESTROOM, AND I FELL ON MY LOWER BACK AND HIT MY HEAD ON THE WALL!! I RUPTURED ONE DISK AND HERNIATED ANOTHER DISK WHICH CAUSED ME TO HAVE TO HAVE 2 MORE SURGERIES!! THEY CHANGED THEIR RECORDS AS NOT TO BE HELD RESPONSIBLE OR SUED FOR IT!!!!! THEY NEVER FOUND OUT THAT I WAS ALLERGIC TO LYRICA!!! I DID!!!! IT TOOK THEM 17 TRIES TO GET AN IV IN MY ARM!!!!!! THE HOSPITAL IS BEAUTIFUL BUT RAN BY A BUNCH OF IGNORANT IDIOTS!!!!!!!!!!!! IF YOU VALUE YOUR LIFE I WOULD NOT GO THERE!! I MADE THE AMBULANCE TAKE ME TO ALASKA REGIONAL FROM THEN ON! I WILL NEVER STEP FOOT IN MATSU REGIONAL HOSPITAL AKA AS ""DEATH VALLEY"" EVEN TO TAKE A DUMP!!!! (a week ago)

I have had many negative experiences here but this last time we got the most caring er doctor I've ever had. Dr Coomes was really caring and sensitive to my needs. He was quick and efficient and discharged me immediately after the problem was resolved. I would go back just because of him! (a month ago)

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