Acute Care Hospitals


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Photo: Tierre Williams

Medicare Performace Measures


Below the national average


Same as the national average


Below the national average

Patient Experience

Below the national average


Above the national average


Same as the national average

Efficient Use of Medial Imaging

Below the national average



John Randolph Medical Center is a 147-bed facility committed and dedicated to serving the entire Tri-Cities Region. We've also recently opened TriCities Emergency ...

John Randolph Medical Center is one of the acute care hospitals/facilities located in Hopewell City County, VA.

John Randolph Medical Center does have an emergency room. They use electronic medical records.

John Randolph Medical Center is a proprietary hospital.

Hospital Hours

Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

Location and Directions


Today 17 Jul 2018 I was there and spoke with someone in triage regarding my family member. I was lied to about their where abouts and told other untrue information. It was a point less transaction and I still was directed according. Time is precious and this is the wrong place to waste this commodity. Your staff bad or busy days do not negate my concern for my family. (in the last week)

From ER to being admitted, my husband and I were very pleased with his care. Thorough testing, nurses were kind and attentive. In fact, most everyone was very friendly. Special shout out to Kelvin, one of our RNs. Awesome guy. I had to add to this review. My husband has been to outpatient surgery 2x in the last month and is currently in the PCU. Both times in outpatient we had an absolutely wonderful nurse, Christine G. Her knowledge, compassion, and sense of humor was wonderful. I could not be more pleased with the care here. (3 months ago)

If I could give negative stars I would. This place is a joke. Double billing and incompetent clinical staff order unnecessary test, question why the test were ordered after you get there find nothing as they thought they would not (their words not mine) and then charge you twice for their error. I am all for being precautious but I also EXPECT when a mistake is made for the company to OWN it. NO, HELL NO your decision to go to medical school does not give you the authority to over and double charge me for an unnecessary procedure. Six months later, I am still getting billed or an unnecessary wellness prevention mammogram that was suppose to be of not cost is not running me upwards of over $200. Damn right I am pissed. Everytime I let it go I get a letter wanting more money. Do not go to this hospital unless you like being ripped off. (a month ago)

Annoying: They never really figured out what was wrong with me! I feel they should have been more pro-active since it has to do with my heart. I was given tests but not the results. They just said they couldn't find anything wrong. I know there is something wrong as the EMTs saw it on their monitor on the way to hospital. My heart was not beating right. I am to do a follow up appointment but with my primary care. I was given a Stress Test and Imaging Tests in Hospital and can't believe nothing was seen as SOMETHING is causing my heart to get "off beat" every now and then and it is not stress. Another issue was that I was told I would have a test in the morning (admitted the night before) and I couldn't have anything to eat until after my test,"first thing" the next morning. Well, when I woke up the next morning I was brought a breakfast tray. I told the girl (either RN or Aide) that I was not supposed to eat anything. She said "yeah, you can, I didn't see anything in your orders" in a way that suggested that I didn't know what I was talking about.Then another nurse came in, freaked and said "what are you doing with that tray, your not supposed to eat anything!" which I hadn't-- D'uh! So, clearly there was a problem with communication during shift change or someone didn't read my chart--who knows. Also, I had been told that I'd be able to go home soon after the test if everything looked OK (this was Christmas Eve). Had the test around noon. Waited all day and was told nothing. So, I had to stay another night. Finally, I was released around 11 a.m. on Christmas Day after one of the four Doctors I had seen said I must have pulled a muscle in my chest!not!WASTE OF TIME for me AND they had me listed as "an outpatient under observation" even though I was in that Hospital the whole time and they gave me some kind of shots in my stomach. Turns out I was charged a lot more due to how my stay was listed. Also, I found out I have severe Sleep Apnea during dental work shortly after and the hospital didn't even notice my oxygen dropping to 60% during my sleep. (3 months ago)

I was a little leery about this hospital when my orthopedic dr scheduled me to have my knee surgery here just because I have heard horror stories about the place. Today they proved me wrong! Everyone from nurses to registration to anesthesiologist and my dr were wonderful!! They all made me feel comfortable, everyone was very thorough when it came to explaining procedures! I donโ€™t like the ER...that department is horrible!!...but the pre and post op was awesome! Two thumbs up!๐Ÿ‘ ๐Ÿ‘ (3 months ago)

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