Acute Care Hospitals
Voluntary non-profit - Private


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Photo: Holyoke Medical Center

Medicare Performace Measures


Same as the national average


Below the national average


Below the national average

Patient Experience

Same as the national average


Below the national average


Same as the national average

Efficient Use of Medial Imaging

Same as the national average



Holyoke Medical Center is one of the acute care hospitals/facilities located in Hampden County, MA.

Holyoke Medical Center does have an emergency room. They use electronic medical records.

Holyoke Medical Center is a voluntary non-profit - private hospital.

Hospital Hours

Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

Location and Directions


This hospital was such an awesome place BEFORE the new ER room! Not only are they slower now than when the ER was smaller, the staff is not the same. It doesn't have the friendly caring attitude or caring friendly doctors and nurses it once had. I now go to mercy hospital. Holyoke Medical center is not the same 👎 (a week ago)

Went there with my mom because my feet were extremely swollen, I received a urine cup and medicine for a fever. Ended up waiting 5 hours before being shown a room. Then a nurse used a wrong sized needle to take my blood, glad he was polite about it. Was later transferred to Baystate do to them not having the proper equipment. Turns out I have an uncommon muscle disease that can cause respiratory failure and a greater risk of cancer. So I had to wait 5 hours in a waiting room while a kid with a sprained ankle went before me? Oh well, at least I only have to struggle with bending down and breathing for the rest of my life. Note the sarcasm. (3 months ago)

ER Don't go there with an actuall emergency, my wife has PP MS and has had other complications with it such as ovarian cysts. She was there 2 weeks ago for a ruptured cyst which caused her excruciating amounts of pain. They found another larger one that had not burst. Well it burst today and was much worse than before. She waited an hour sceeaming in agony before they took her in but not before telling her they are not going to do this today like last time, giving her attitude and telling me I'm not allowed to go with her. I kindly but sternly protested at which point I was escorted out by security. Never again will I go there , take the extra time to go to Baystate or Wing. Come to find out, the male nurse that got her didn't want me in there because he told my wife they are not going to take care of her until she shuts up and that addicts are not welcome in their hospital.( wife is not and addict even though she is terminal and has every opportunity to be one she chooses to remember as much as possible and not be continuously "high".) Actually have paper work from her Dr. stating her terminal diagnosis. (a month ago)

This Hospital has been undergoing a lot of upgrades. I haven't been there in a while but I've always had very good service here. The doctors are some of the best in the area and the staff are well trained to give the best care. Skip Bay State Hospital and come here for a much better experience. (6 months ago)


I’m going to start by saying that the Work Connection is phenomenal. I’ve had some long waits when they’d been understaffed but never any problems. That’s why there is a second star. Otherwise, based on recent experience in the ER, they’d just receive one star. If you want quality care, skip this place. Triage nurses were awesome. Really. Very empathetic guys. The two Nurse Practitioners and one RN were not helpful at all. One actually said “What do you want ME to do about it?” Then badmouthed me within my range of hearing, coming to an incorrect conclusion based on my existing treatment for a separate but somewhat related problem. Rude. I got defensive and upset and the nurse returned it with rudeness, though I suppose I wasn’t my best self then, either, but my blood pressure was higher than it had ever been and I’d had two “health care providers” (I use the term “care” loosely) doubt my pain levels and my allergies although I am quite certain they have the EMR with the actual diagnosis of allergies, and not one person laid a finger on me to even do an exam, which in addition to the CORRECT imaging would have been the best way to go about diagnosis (this wasn’t exactly my first rodeo with this issue, and I had let it go too long until I could barely keep it together). By the time I was ready to leave (after I was spoken to like I was a child, yet again) I was cranky and in tears from the pain - it was actually worse when I limped out of that hole than it was when I limped in. I won’t be going back there again. If you want actual care for something, or even to be pointed in the right direction, go to another hospital. (4 months ago)

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