Acute Care Hospitals
Voluntary non-profit - Private

EAST TEXAS MEDICAL CENTER

1000 SOUTH BECKHAM STREET, TYLER, TX 75701
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Photo: Michael Fast

Medicare Performace Measures

Mortality

Same as the national average

Safety

Above the national average

Readmission

Below the national average

Patient Experience

Below the national average

Timliness

Same as the national average

Effectiveness

Same as the national average

Efficient Use of Medial Imaging

Same as the national average

About EAST TEXAS MEDICAL CENTER

1000 SOUTH BECKHAM STREET
TYLER, TX 75701

At the center of a regional system of care. East Texas Medical Center Tyler serves as the flagship facility for our organization and is the largest medical referral ...

East Texas Medical Center is one of the acute care hospitals/facilities located in Smith County, TX.

East Texas Medical Center does have an emergency room. They use electronic medical records.

East Texas Medical Center is a voluntary non-profit - private hospital.

Hospital Hours

Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

Location and Directions

Reviews

Staff and nurses are compassionate and help u better health. Dr.s do care for their patients. My time there was insightful. (3 weeks ago)

When our father arrived to the ICU, a nurse said, “Robert? I thought you were going be on a ventilator?”. Apparently, there was another Robert coming in, he was on a ventilator and he later died. Why would they disclose that to us? Big HIPAA VIOLATION. Later, Dad was told he was having a colonoscopy. The bowel prep was brought in. He went for an MRI, came back & the colonoscopy wasn't spoken of again. We later learned that a colonoscopy was never even ordered. Was he being confused with another patient again? What other wrong treatments has he received? That night, my mom called & asked a nurse to let my dad know she made it home and he rudely replied, “I am a NURSE….” implying that he was above passing along the message. Just like a small word of kindness can make all of the difference, so can a snide remark or an inconsiderate act. While the facility is new, the rules are outdated. The ICU waiting room is locked overnight so there are people camped out on the floors & benches in the hallway. It is pitiful. The ICU “closed” time from 6am - 10am / 6pm - 8pm is another issue. I’ve visited ICU’s in teaching hospitals throughout the state that did not have such a rule. This “closed” time consistently ran past schedule because doctors weren’t done rounding. Having a short closed time is understandable, but keeping people away from their sick loved ones for hours so doctors can avoid interacting with family is hiding. This also robs families of precious time. The staff should receive mandatory empathy education. The day my father died, we watched as another family was allowed to enter during the morning “closed” time. We followed & my mom stopped to ask if we could also enter. They said those people were only allowed in because “their grandma is dying”. Defeated, she was holding the entrance door open so she could usher me back out. That is when a staff member aggressively yelled at my mom from several yards away to, “Close that Door! Don’t Hold That Door Open!” So, we got yelled at & the other family was allowed in because their grandma was dying. Well, my father was dying too. In fact, he died 4 hours later. I understand that compassion fatigue is real but the staff constantly chatted & laughed at the desk like they were in a bar. They also didn’t stop to answer patient call lights. My father’s IV pump would alarm for endless stretches of time. If a pump is alarming, it has stopped & that medication is not infusing. It is one thing if the unit is busy, but they were often playing on cell phones & talking about non-work related matters (we know because we frequently had to come out to the desk to ask for help). The only exception was the night RN Kerry. She is knowledgeable, attentive and was a blessing when our family really needed one. Lastly, Dr. Wang-Kocik didn’t take a moment to listen or understand my dad or our family. She took my overwhelmed mom outside, said Dad’s cancer had spread, “but don’t tell him”. Then she asked, “Has he ever talked to you about being on a ventilator?” Mom burst into tears because she thought he needed to be put on a ventilator right then.THAT IS NOT HOW YOU BRING UP A DYING PATIENT’S CODE STATUS! This is the most painful decision a family will ever make, so end-of-life discussions should be approached clearly, with sensitivity and tact. She barely addressed his end-of-life discussion other than her brash ventilator question. The day he died, we re-entered the room after “closed time” and he was unresponsive. Dr. Wang-Kocik said we were going to start dialysis without any discussion of prognosis or his wishes. Our family decided this was enough and WE initiated the conversation about palliative care. He passed 3 hours later while still on pressors. Starting dialysis would not have helped. A palliative care doctor visited about an hour before he died. It should have happened days prior. Thankfully, we have a little medical understanding, but what about families with limited knowledge who trust that the hospital knows best & are at the mercy of these substandard providers? (in the last week)

The food court always has nice art or something of that nature on display. (in the last week)

Great surgery by Dr. Kerns. I had outpatient surgery for a hernia; Dr. Kerns and the nursing staff kept me informed and made me feel safe and comfortable the whole time. The surgery prep area was pretty cold when I was only wearing a gown. Thankfully, my nurses gave me some blankets to stay warm. Great experience! (3 months ago)

Nine thousand dollars ($9000) is what this location charged me for a MRI. I'm a college student from out of town and went in one night because I was having problems breathing. Turns out it was just a muscle that pulled in a weird way and it subsided after a few days. I'm already going to have to spend half the remainder of my life, if I'm lucky, paying off my college debts. This is several more years of payments tacked onto that, thanks for all the help. (4 months ago)

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