Acute Care Hospitals
Voluntary non-profit - Private

COVENANT MEDICAL CENTER

3421 WEST NINTH STREET, WATERLOO, IA 50702
Write Review
Photo: Covenant Medical Center

Medicare Performace Measures

Mortality

Same as the national average

Safety

Same as the national average

Readmission

Above the national average

Patient Experience

Same as the national average

Timliness

Above the national average

Effectiveness

Same as the national average

Efficient Use of Medial Imaging

Above the national average

About COVENANT MEDICAL CENTER

3421 WEST NINTH STREET
WATERLOO, IA 50702

Located in Waterloo, Iowa, Covenant Medical Center is a 366-bed, full-service, multi-specialty hospital providing acute, sub-acute and outpatient health care. Wheaton Franciscan Healthcare has many locations in Northeast Iowa centering in the Cedar Valley.

Covenant Medical Center is one of the acute care hospitals/facilities located in Black Hawk County, IA.

Covenant Medical Center does have an emergency room. They use electronic medical records.

Covenant Medical Center is a voluntary non-profit - private hospital.

Location and Directions

Reviews

My boyfriend came in with a very nad back injury. The nurse was very rude. And after the doctor wrote a perscripton he canceled it than blamed the pharmcy for it, called the pharmacy and they had nothing to do with the cancellation..very upset (a week ago)

Today was the first time seeing Dr. Luke, and he knew what was wrong with me before the lab tests were performed, needless to say four months with another Dr. At a different establishment with no answers. I am so thankful I found him. 8 hours and 2 prescription later I'm feeling like the old me! Thank you Dr. Luke! (3 weeks ago)

Was not happy with how long it took just to check in to have labs done. I waited 45 min just to be brought back to check in it took another 10 min for this then waited 15 min to have labs drawn. As I waited for lab there are 3 staff behind the counter. So I took 1 hour and 10 min to have a quick poke. They need to work on the check in process. (5 months ago)

My uncle discharged from hospital was terrible. Needed feeding tube formula but was not organized and home health closed. Dr wrote wrong script that pharmacy could not fill so had to go back to 3rd floor and get a floor Dr to rewrite then back to pharmacy to fill. Process took from 8 a to 5 p to complete everything. This is not good all the way around communication hand offs are not there. Some staff really care and look for answers for you but most are just doing a job. When a person in hospital for 12 days it is a great day when you finally get to go home and should not take all day with this type if disorganization. Covenant really blew it. There was a nurse Tammy she helped as much as she could and I feel for her. This was 3rd floor Sat 10/28 Covenant Hospital. I do not recommend I will recommend Allen. (6 months ago)

My husband was admitted over the weekend and his care started off great but went downhill FAST!!! Nurses don't seem to care if your in pain no matter how many times you call them. They don't check on you unless they ABSOLUTELY have to. They make you feel like an inconvenience. House Dr couldn't even find his chart, um, excuse me!!?? One nurse was more concerned about getting her charting done so she could go home even though he was still in pain. And don't EVEN get me started on how long a discharge takes. Come on Covenant!! Start caring about people especially since you charge the price of a mortgage for the crappy care. Next time I'll drive across town to Allen. (6 months ago)

Submit a Hospital Review

Overall Rating *

Required fields are marked *