Acute Care Hospitals
Voluntary non-profit - Private


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Photo: Penrose Hospital - Emergency Room

Medicare Performace Measures


Below the national average


Same as the national average


Above the national average

Patient Experience

Above the national average


Same as the national average


Same as the national average

Efficient Use of Medial Imaging

Same as the national average




Centura Health-Penrose St Francis Health Services is one of the acute care hospitals/facilities located in El Paso County, CO.

Centura Health-Penrose St Francis Health Services does have an emergency room. They use electronic medical records.

Centura Health-Penrose St Francis Health Services is a voluntary non-profit - private hospital.

Hospital Hours

Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

Location and Directions


Very rapid triage system, was seen by nurse as soon as I walked in. David was a nurse caring for me who was super nice and Jordan was the EMT who started my IV, he was really good, he got it the first time and I'm normally a hard stick. Dr Renner was the doctor, he really took the time to answer all my questions. Sure, I had to wait a little bit in the waiting room after getting my vitals, but they really made sure I was doing well. I'd recommend this place to anyone. (a month ago)

Most uncaring and abusive experience. Come to the ER in kidney stone pain and made to wait over 3 hours. Informed multiple times that I have PSTD from the medical field. Totally ignored and instead the security company bullied me and discriminated against me a patient in pain. They kicked me off property while holding my mom against her will. An 88 yo and abused her. By telling her I had left on my own abandoning her. When I was kicked off the property I was already leaving on my own with my mom. The security company even placed my mom in a car with a drunk driver. All this after they tried to solicit me to come back for care they did not even have lab results after 3 hours. This occurred on Feb 23rd 2018. Thus, it is apparent my mom and I were safer with the drunk driver. Who got my mom home and me to memorial hospital where there was no trouble and well cared for. 8.5 kidney stone removed 5 days later Neither the patient representative or the security company could make a formal apology. Just brushed me off while pursuing their efforts to falsely accuse me of abuse to my mom. As for profit hospital it is apparent to me the money is more important than the care of patients. (a month ago)

Worst experience ever!! I arrived at the ER at 10am and was the 4th person there. I was sent here by my normal family doctor for an emergency ultrasound because I was having severe pelvic pain and was 5 days late. The front desk staff was nice, but didn’t listen. I didn’t get checked in until after 12pm. They requested a pee sample for a pregnancy test. However, I was told I am not allowed to drink or eat anything. Of course I asked why and there reasoning was because I might need an emergency surgery. If I was needing an emergency surgery why would I be waiting in the ER waiting room for hours on hours.....of course I gave them the sample and continued to wait in the ER waiting room. The waiting room continued to get more and more packed as the minutes and hours pass to the point it was a safety concern. Several hours later I get called back to get blood drawn and then was sent back to the waiting room. The sad part is that I had to log into my patient online portal to find my pee and blood test results. So I sadly knew my results way before seeing a doctor, which is extremely sad. Over 5 hours in the waiting room starving and dehydrated I am just now called to a room. By this time I was in 10X more pain than I was when I came in, which is unacceptable. Even though I was in a room I still wasn’t seen for awhile by the doctor....whom finally realized I needed an ultrasound. He orders the ultrasound and tells me it was going to be several hours more until they make it to me. Which is unacceptable since I told them I needed an ultrasound now 6+ hours ago. Luckily the ultrasound tech didn’t need hours and was able to take care of me fast. After that we played another bs waiting game waiting for the doctor with the results of everything. Finally 7+ hours later doctor comes back to give me an update with medical care plan and just tells me to take pain medications. This pissed me off that I spent over 7+ hours in the ER to be forced to starve, dehydrate, severe pain, etc.....just to be told to go home take Tylenol and ibuprofen. They wasted my time and money and I shouldn’t have been required to pay for poor service. I finally got checked out of the ER after spending about 8 hours there, which is unacceptable in all means. I ended up going to my doctor as planned a few days later and still in severe pain. She decided it was not normal having all the symptoms I had and it was out of her scope. She did the right thing and got me in contact with an OB to get seen next month. I’m 13 days late and counting, in severe pain, pregnancy symptoms, and negative pregnancy test. DO NOT GO TO THIS ER UNLESS YOU ARE TRULY DYING AND BLEEDING TO DEATH BECAUSE OTHERWISE YOU WONT GET SEEN. (a month ago)

I took my husband here for severe abdominal pain and swelling around 11pm. They saw us within 1 hour. Ordered a CT and turned out he had a life-threatening obstruction. We had the tests, results, diagnosis, and in a room within 4 hrs. Dr. Botolin is PHENOMINAL! He had emergency surgery the first thing the next morning which turns out saved his life. After 2 days in ICU then a total of 2 weeks in regular hospital I can say the entire staff - doctors, nurses, food service, lab, even janitorial - are wonderful. For an extremely busy hospital they are very caring and professional. I wouldn't go to any place else. I don't understand negative reviews except to say the medical staff must triage cases and people are seem by severity, not first-come-first-served like McDonalds. (in the last week)

Worst possible care....ever. Hardly any of staff on the same page. Changes made on pain plan without notice. They seem to think they have only answers. Asked for a transfer to another hospital and was denied. Promised results on biopsy results for cancer almost a week ago and still heard nothing. In pain constantly and after clearly vocalizing what I gain relief from, i was ignored as if my opinion didn't matter. Worst place ever. This post keeps showing 5 stars as if I put them up but that is not the case. Wouldn't give it a single star...Period! Dr. Drew Brulon is THE ONLY DR WHO WOULD HELP OR LISTEN!!! (3 months ago)

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