Acute Care Hospitals
Voluntary non-profit - Church

BON SECOURS ST MARYS HOSPITAL

5801 BREMO RD, RICHMOND, VA 23226
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Photo: Merrill Gold

Medicare Performace Measures

Mortality

Same as the national average

Safety

Same as the national average

Readmission

Above the national average

Patient Experience

Above the national average

Timliness

Same as the national average

Effectiveness

Same as the national average

Efficient Use of Medial Imaging

Same as the national average

About BON SECOURS ST MARYS HOSPITAL

5801 BREMO RD
RICHMOND, VA 23226

Bon Secours St Marys Hospital is one of the acute care hospitals/facilities located in Henrico County, VA.

Bon Secours St Marys Hospital does have an emergency room. They use electronic medical records.

Bon Secours St Marys Hospital is a voluntary non-profit - church hospital.

Hospital Hours

Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

Location and Directions

Reviews

This Family Has Confidence in St. Mary’s Hospital. Overall they do a great job. This is a big facility covering, almost, every traditional condition. There will always be something wrong whether it’s a staffer in a bad mood, dissapointing news, doctors who you just don’t feel comfortable with. Thankfully my family has been fortunate and we have had good service, success and luck with the specialist, medical procedures & surgeries. We have had 5 successful surgeries. All for different things. The hospital staff has been kind, curious and clean. We feel comfortable and confident as patients of St Mary’s Hospital. Keep up the good work and always strive to make the patients feel like they are the most important person. (in the last week)

This was the worst experience I have ever received. I wish there was a rating worst that 1 star. The doctors there do not care if it is a life or death situation. They will watch you limp, crawl, or get pushed in a wheelchair to your room, and still will not check on you. I sat for 2 hours and still never even got introduced to who my doctor will be. I asked my nurse to send in a doctor and she says,”I will remind them.” Another reminder after 2 hours?! I eventually decided to just leave and head to another hospital who shows they care about patients and not just there for a paycheck!!! That place needs another inspection!!! (2 months ago)

Went to Children's ER. Signed in at front desk and taken to an individual room within minutes. Registration and triage happens in that room....not different stations. Staff is amazing...nice, upbeat and relays info very quickly as they get results in. My son was admitted. Process went very smoothly and staff was amazing in Pediatrics as well. I will definitely be bringing my children here from now on!! (3 months ago)

Brother has brain cancer , today went in there at 2:30 pm. His breakfast and lunch trays were still in his room. His meds just sitting on the table. He was sleeping, his girlfriend got there...the bed was soaked and he had a BM. She also cleans his trach...shes not a nurse. It's suppose to be cleaned 3 times a days. So disappointed. It's like they don't care!!!! (in the last week)

If I could give less than one star, I would. I had an awful experience Monday afternoon. I guess now that they have opened a dedicated Children’s ER, they must have taken space for it from the “adult” ER. I presented to the hospital, having been sent there from my physician’s office. I spent the bulk of my time being shuffled back and forth between the individual test rooms they took me into and the general waiting room. When they finally decided to have a physician see me, I was taken back to a bed for the less than 3 minute appearance made by they physician. I was given an IV, injected with medicine to curb the nausea and given an oral solution to numb my throat to help with the spasms in my esophagus. About 15 minutes later, I was told I needed to get out of the bed and follow them to another area. They took me into a curtained area lined with chairs and “room #s” taped to the curtains behind each hard plastic chair. I was told to wait there for my discharge. I sat beside other miserable souls looking confused, feeling uncomfortable, and and just wishing they would hurry up and discharge me so I could at least lay down. If this is how they treat their patients (and yes, I have private insurance), then I will never step foot back in their ER. If it comes down to it and I have to choose between going to their ER and enduring a horribly painful death, I will gladly choose the latter. I will also be contacting my insurance company and letting them know that if St. Mary’s charges them for anything other than the tests that were run, the meds that were administered and the 3 minutes of physician face time, they should promptly deny the claim. I had better not receive a bill for any portion of this miserable experience. It really wasn’t the staff’s fault. Clearly they are being overworked, understaffed and provided with a miserable excuse for adequate space to treat their patients. (2 months ago)

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