Acute Care Hospitals
Voluntary non-profit - Other


Write Review
Photo: Denise Bourbeau

Medicare Performace Measures


Above the national average


Not Available (Results are not available for this reporting period)


Same as the national average

Patient Experience

Same as the national average


Same as the national average


Same as the national average

Efficient Use of Medial Imaging

Same as the national average


PALMER, MA 01069

Baystate Wing Hospital And Medical Centers is one of the acute care hospitals/facilities located in Hampden County, MA.

Baystate Wing Hospital And Medical Centers does have an emergency room. They use electronic medical records.

Baystate Wing Hospital And Medical Centers is a voluntary non-profit - other hospital.

Hospital Hours

Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

Location and Directions


Went in for surgery June 2018 and received EXCELLENT care. My first time at Wing and I found ample parking, although there was a lot of construction still going on for the ED expansion. I found the Surgery entrance with ease and the check-in process quick. The entire surgical team was professional and compassionate. My nurses were awesome. If I ever need to go back for surgery, I would not hesitate to return to Wing. (3 weeks ago)

Very disappointed with this hospital. I would give it a zero if I could. I was referred here to get an ultrasound, had all my paperwork from my referring physician with the date and time of my appointment. When I arrived I was told my appointment was for another day. I had the paperwork with the date and time they had provided and all they could do is blame my Doctor when clearly they made a booking error and gave the wrong date. They truly didn’t care and made no effort to fit me in. I will never go back to this hospital! Truley unprofessional. (a month ago)

Nice staff, but didn't cure my ear infection and had to go to the ER twice. If their main objective is to make money, their killing it. (3 weeks ago)

Incredibly bad they bring you from one waiting room to another 20 exam room for an average we in the exam room itself for 4 to 5 hours nevermind additional one to two hours in the waiting rooms they also manipulate things to make them more money I was told repetitively I didn't have to have a surgery that I was right down the middle and it was my choice I told him no surgery and now they are trying to force me to do surgery without any logical reasoning to it they are also refusing to let me see x-rays or cat skins or another doctor as well all they do is treat me like garbage and force you to give them the money that they want and put you through pain you don't need go to the morgue before you go here at you be more likely to come out alive if I could give negative Stars here I would ... dr. kampbell in Orthopedics is a sadist a liar and a con man avoid with all possibilities. update now after several weeks there patient relations office Ron kristofik calls me complaining that I wrote a review about a doctor who discriminate against me treat me like garbage and broke the Hippocratic Oath to tell me that I've upset the doctor doesn't care about the illegal actions or the or the patient doesn't care about the hours of waiting doesn't care about this at all only about the doctor being upset (2 weeks ago)

The most horrible emergency room experience ever ! The most worst customer care and service. Waited 7 hours in the waiting room then five more hours while awaiting results from c scan.( still waiting ) In humane environment I see them leave a patient in the walk way without a room,no privacy with all his business all out! You would think In here would look updated since the just added the emergency side well no it’s all old run down equipment. So I’m standing waiting at my door to see it the rn even notices me to give me a lil follow up she acts like she doesn’t see me.since I came at 4 pm and it’s now 4am . These people job are exhausting I’m sure this Rn is tired but she needs to keep some professionalism at all times. No matter what. (4 months ago)

Submit a Hospital Review

Overall Rating *

Required fields are marked *