Acute Care Hospitals
Voluntary non-profit - Private


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Photo: Nelson Martir

Medicare Performace Measures


Above the national average


Above the national average


Below the national average

Patient Experience

Below the national average


Below the national average


Same as the national average

Efficient Use of Medial Imaging

Above the national average



Baystate Health is a not-for-profit, integrated health care system serving over 800,000 people throughout western New England.

Baystate Medical Center is one of the acute care hospitals/facilities located in Hampden County, MA.

Baystate Medical Center does have an emergency room. They use electronic medical records.

Baystate Medical Center is a voluntary non-profit - private hospital.

Hospital Hours

Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

Location and Directions


My son is in Chestnut right now getting a GI procedure done. From the time we checked in, (we were greeted by Peter, a cheery and helpful gentleman), to the friendly young ladies in admitting and triage, to when he went into the procedure room- excellent! Dr. Vega, the anesthesiologist, the Gastroenterologist, (sorry, I’m terrible with names, can’t remember), and the nursing staff, were awesome! They were very professional, but at the same time, were able to make jokes and keep my 20 year old son at ease. Thank you Baystate for being the phenomenal team that you are! (2 months ago)

I was at Baystate Hospital supporting my sister for the last 3 days and the staff in Oncology and the hospital staff overall is friendly, helpful and very supportive. A very well run hospital. (2 weeks ago)

I spent approximately 24 hours in between the ED and an observation bay at this hospital. While I think that the nurses, technicians, and nurse administrators were lovely and as helpful as they could possibly be, the entire experience was useless. I was sent to the ED by my doctor after having an abnormal CAT scan and I had been sick for a week and a half prior to going. The ED doctor was dismissive and kept asking me if I wanted painkillers, which I did not want nor need. There was also a new ultrasound done which had been done to days earlier and rendered no new results. Other than that, I was basically kept with very limited liquid because even though I was dehydrated and had a low sodium count, over the course of those 20 something hours I only received about three bags of fluid. The first one did not come until I was there for five hours in the ED. I know that there are world class doctors associated with this hospital. In fact my PCP is one of them. However, overall, I do not wish to go back to this hospital, and I feel extremely disappointed and frustrated by this experience. (4 months ago)

I felt very cared-for during my daytime surgery stay at Baystate. The Day shift was extraordinarily conscientious, attentive and respectful of my needs and I barely had to ask for help at all. The night shift was severely lacking. With one nurse on the floor, it took five hours to get discharged, and I left without several of the necessities required for aftercare. However, the following day, the nurse from the previous day called me, sorted it out, got me the followup appointment and the equipment I was still needing. I really recommend Baystate, but the night shift needs some work. (5 months ago)

My grandpa has been here the past two weeks due to heart attacks and heart failure. All I have to say is that this is the best hospital I have ever seen so far! We have met numerous healthcare professionals and only two of them did not greet us with the warmest smiles. Only two! For how many people I have encountered, that is wonderful. The staff are so attentive, kind, caring and accommodating to the patients needs. The heart and vascular department is as quiet and calm as it gets in a hospital. The food has been awesome, they take good care of each patients dietary needs. The doctors are thorough with planning any procedures and do not jump to action without assessing the situation properly, but monitor the patient consistently. I have visited every day these past 2 weeks and cannot express how impressed and grateful I am for my grandpa to be treated so well. Thank you Baystate! This hospital deserves a 5 star without a doubt. (7 months ago)

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