Acute Care Hospitals
Voluntary non-profit - Private

BAYSTATE MEDICAL CENTER

759 CHESTNUT STREET, SPRINGFIELD, MA 01199
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Photo: Nelson Martir

Medicare Performace Measures

Mortality

Above the national average

Safety

Above the national average

Readmission

Below the national average

Patient Experience

Below the national average

Timliness

Below the national average

Effectiveness

Same as the national average

Efficient Use of Medial Imaging

Above the national average

About BAYSTATE MEDICAL CENTER

759 CHESTNUT STREET
SPRINGFIELD, MA 01199

Baystate Health is a not-for-profit, integrated health care system serving over 800,000 people throughout western New England.

Baystate Medical Center is one of the acute care hospitals/facilities located in Hampden County, MA.

Baystate Medical Center does have an emergency room. They use electronic medical records.

Baystate Medical Center is a voluntary non-profit - private hospital.

Hospital Hours

Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

Location and Directions

Reviews

My son is in Chestnut right now getting a GI procedure done. From the time we checked in, (we were greeted by Peter, a cheery and helpful gentleman), to the friendly young ladies in admitting and triage, to when he went into the procedure room- excellent! Dr. Vega, the anesthesiologist, the Gastroenterologist, (sorry, I’m terrible with names, can’t remember), and the nursing staff, were awesome! They were very professional, but at the same time, were able to make jokes and keep my 20 year old son at ease. Thank you Baystate for being the phenomenal team that you are! (2 weeks ago)

I spent approximately 24 hours in between the ED and an observation bay at this hospital. While I think that the nurses, technicians, and nurse administrators were lovely and as helpful as they could possibly be, the entire experience was useless. I was sent to the ED by my doctor after having an abnormal CAT scan and I had been sick for a week and a half prior to going. The ED doctor was dismissive and kept asking me if I wanted painkillers, which I did not want nor need. There was also a new ultrasound done which had been done to days earlier and rendered no new results. Other than that, I was basically kept with very limited liquid because even though I was dehydrated and had a low sodium count, over the course of those 20 something hours I only received about three bags of fluid. The first one did not come until I was there for five hours in the ED. I know that there are world class doctors associated with this hospital. In fact my PCP is one of them. However, overall, I do not wish to go back to this hospital, and I feel extremely disappointed and frustrated by this experience. (2 months ago)

I felt very cared-for during my daytime surgery stay at Baystate. The Day shift was extraordinarily conscientious, attentive and respectful of my needs and I barely had to ask for help at all. The night shift was severely lacking. With one nurse on the floor, it took five hours to get discharged, and I left without several of the necessities required for aftercare. However, the following day, the nurse from the previous day called me, sorted it out, got me the followup appointment and the equipment I was still needing. I really recommend Baystate, but the night shift needs some work. (3 months ago)

My grandpa has been here the past two weeks due to heart attacks and heart failure. All I have to say is that this is the best hospital I have ever seen so far! We have met numerous healthcare professionals and only two of them did not greet us with the warmest smiles. Only two! For how many people I have encountered, that is wonderful. The staff are so attentive, kind, caring and accommodating to the patients needs. The heart and vascular department is as quiet and calm as it gets in a hospital. The food has been awesome, they take good care of each patients dietary needs. The doctors are thorough with planning any procedures and do not jump to action without assessing the situation properly, but monitor the patient consistently. I have visited every day these past 2 weeks and cannot express how impressed and grateful I am for my grandpa to be treated so well. Thank you Baystate! This hospital deserves a 5 star without a doubt. (5 months ago)

Family member was brought in via ambulance. When I got there an hour later to be with her, I was told "no visitors" and that's it. Went home and called to get the status and was told by "the command center" that she was being evaluated and don't know if being admitted. When I reiterated my concern that I was not able to be with her and she was all alone and this concerned me, I was again told, "that's all I know". I was left wondering if my family member was was going to make it or not. Completely uncompassionate and unacceptable. Never experienced such an uncaring hospital in my life! I will never be a patient at or recommend this hospital. (2 months ago)

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