Acute Care Hospitals
Voluntary non-profit - Private


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Photo: Kyle Thompson

Medicare Performace Measures


Same as the national average


Same as the national average


Same as the national average

Patient Experience

Below the national average


Below the national average


Same as the national average

Efficient Use of Medial Imaging

Same as the national average



Baystate Franklin Medical Center (BFMC) is a 89-bed community hospital, rooted in a rich tradition of service and accountability to the people of Franklin County ...

Baystate Franklin Medical Center is one of the acute care hospitals/facilities located in Franklin County, MA.

Baystate Franklin Medical Center does have an emergency room. They use electronic medical records.

Baystate Franklin Medical Center is a voluntary non-profit - private hospital.

Hospital Hours

Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

Location and Directions


I couldn't have had a better experience with all of the clinical staff I interacted with. I had to go to the Emergency Dept. and ended up needing to get scheduled for general surgery. Honestly, every step was pretty seamless and every physician, practitioner and nursing staff I interacted with were excellent, and willing to answer all of my questions no matter how anxiety-driven I was at the time. (in the last week)

Generally I like this hospital. The few times I have been to the ER have been alright. I was hit by a car while riding a bicycle a couple years ago and I feel like they could have handled my injuries a little better. It felt like I was rushed back on to my feet. Aside from that poor experience I will still return to this hospital whenever I need to. It's also unfortunate that the staff needs to keep going on strike. They really do care about the people who are injured or sick. They really do need more staff. But don't let this discourage you from going to this hospital. The staff absolutely will do there very best. (a month ago)

Very nice stay. It was a good place to relax and work on my problems. (3 months ago)

I was in spoke 5 at the hospital, The staff was the greatest ever. They are the most attentive group of people I have ever met in a hospital. Always a smile and a kind word , which is what you want as a patient. I highly recommend this hospital and its staff. (10 months ago)

I was admitted here and although some of the nurses and doctors were really excellent, overall the experience was not good. I was given anti biopics on arrival before being brought to a room, and then never given again- they could not get the meds right from ER to floor. During my stay I was given the nicotine patch and had a plan to never smoke again, but when I left the doctor refused to send a script for the patch- because I could buy it over the counter. This doctor refused to take the time to send a script in so that my insurance could pay for it, she did not even care about my success with quitting enough to help me in that small way. Many of the nurses on the floor were terrible, young girls with horrible attitudes like I was bothering them anytime I'd ask for help. (a year ago)

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