Acute Care Hospitals


9440 POPPY DR, DALLAS, TX 75218
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Photo: Servicios Geoavant

Medicare Performace Measures


Same as the national average


Same as the national average


Same as the national average

Patient Experience

Below the national average


Below the national average


Same as the national average

Efficient Use of Medial Imaging

Same as the national average


DALLAS, TX 75218


Baylor Scott And White Medical Center White Rock is one of the acute care hospitals/facilities located in Dallas County, TX.

Baylor Scott And White Medical Center White Rock does have an emergency room. They use electronic medical records.

Baylor Scott And White Medical Center White Rock is a proprietary hospital.

Hospital Hours

Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

Location and Directions


Horrible experience. I hate that I didn’t get any of the nurses names because I would post hem right here. I had to get an epidural because my baby’s heart rate dropped. Right after that his heart had completely stopped. This one particular nurse came in yelling at me to roll over because they figured he was on his cord. Well I’m numb so how am I to roll over on my own? She was screaming at me as I’m crying because I was scared. Fast forward to the end. After the emergency C-Section, she tried apologizing but the damage was done. But another nurse came in and I could barely walk from the surgery. She expected me to do everything. I had to change my own bed pads. It was ridiculous. She even said I’d clean my own bathroom after I started walking good. It was all bad. One nurse was like 6-7months pregnant helping me in bed, cleaning me off. I mean she went the extra mile and I loved her for that. I told her not to do so much being that she was pregnant but she stated ITS MY JOB SWEETIE (a month ago)

This is my first time here and it sucks!!!!!I'm here for my sister who had a seizure I go to look for here and she's sitting in a bed in the hallway...Me and my family are here with her but we really can't be by her because we are in everybody else's way in this tight spot..My sister eyes rolled to the back of her head we told the doctor and he said its alright... less than a minute later she another seizure and with her being right in the middle of the hallway you think someone would have come over right...wrong no one came until my mom said something which really pissed me TF off all these doctors and nurses and none noticed until my mom said I will not be coming here anymore if I can help it....I feel like like overall they could have done a way better job.. (a week ago)

BEST HOSPITAL EVER. I’ve been here several times & the staff have always been so helpful and nice. Seriously love this hospital. I just had my baby and was here for 4 days and ALL the nurses and staff were SO nice. My baby had to stay a week & the nurses and doctors that took care of her and watched her were also SO awesome. The last hospital I had my son at the staff was kinda rude and didn’t even help me get up to walk or shower. Here, they ALL helped me and were constantly checking on me and helping out, I chose to breastfeed and the nurses were super happy and were really nice and encouraging about my choice. . The food is even good here. I heard this hospital might be getting bought out by another place or something?! Not sure but I really hope they don’t change anything about it cause I just love being able to go somewhere so awesome like this.. if I have an emergency or a baby. Shout out to all the nurses and doctors here! (5 months ago)


This was the most horrible experience I EVER had from a hospital and I’m not blaming the nursing staff they did what they could. The MD drop the ball. I was admitted for my severe hypothyroidism due to my levels were out of range and was causing a lot of pain and other issues. Per Dr. Dandy “we will keep you for a couple days to get your levels down I will communicate this with Dr. king” I gave them a list of my current medications in the ER and again on the floor I was admitted to. My blood pressure was high in the ER and on the floor. I was never given any of my medications just the heparin shot twice to prevent blood clots and Tylenol twice since I told them I was in pain. Dr. Onvatoris come in the next morning stating I will be discharged. I told the nurse to let her know I was not ready still not feeling to well. She replied back to nurse to tell me it was not medically necessary for me to be there. So I have not gotten any of me normal meds, didn’t get no more thyroid medication, the nurse said it should have been administered by night nurse. She basically said the doctor did not order any of my meds and now I’m discharged. This is malpractice (in the last week)


I have read various negative reviews about the Emergency Room service at this hospital. Yes, the facilities are rustic and you are pretty much triaged like a can of sardines. However, I believe the staff (front desk, insurance lady, nurses, physicians assistant, doctors, & X-ray techs) are doing their best in a difficult situation. I just cannot bring myself to complain about the facility because the staff was so courteous and professional. I appreciate the PA (Dr Angelo) taking his time to isolate exactly what was wrong with me. Was I there three hours? Yes. But, he took his time to check many possibilities based on my presenting symptoms as opposed to what he commonly sees in other patients. The results were an illness I’ve never experienced and he took his time to get it right. I like that the Triage Nurse rechecked my blood pressure to make sure the first reading was accurate. He was concerned and wanted to be sure if there was a pattern to my pressure that I was not aware of. I like that the room Nurse went out of her way to turn-down the lights because my eyes were sensitive. I liked that she cleaned the room to make it suitable. She’s not the custodian and didn’t have to do that. They were very busy when I got there. Even the X-ray tech was personable and patient with me. Sometimes we have to be grateful these people are willing to work in stressful conditions to help us recover. I give this hospital five stars because the Emergency Room staff were top notch for what they do and my treatment was five star. Thank you City Hospital ER staff!! Thank you all for doing your best in spite of. (2 months ago)

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