Acute Care Hospitals


1975 ALPHA STE 100, ROCKWALL, TX 75087
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Medicare Performace Measures


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Patient Experience

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Above the national average


Same as the national average

Efficient Use of Medial Imaging

Not Available (Results are not available for this reporting period)

2.5 / 5 from Google Places Reviews
Not Available / 5 from Center for Medicare Services (There are too few measures or measure groups reported to calculate a star rating or measure group score)


1975 ALPHA STE 100

Baylor Emergency Medical Center is one of the acute care hospitals/facilities located in Rockwall County, TX.

Baylor Emergency Medical Center does have an emergency room. They do not use electronic medical records.

Baylor Emergency Medical Center is a proprietary hospital.

Hospital Hours

Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

Location and Directions


Not a fan at all. Their testing makes no sense, you ask questions and get smartass responses. They are not clear about their charges, you just get hit with a bill which also doesn’t make sense because they are so incredibly overpriced after doing unnecessary tests. I took my friend for the same issue to medical city instead a few months later and they were definitely better. (a month ago)

I've NEVER been so appalled or disgusted in my life! It would be zero stars if I were able. All because of one nurse and one doctor. It would take far too long to type the list of grievances I have for those two. NEVER AGAIN will my family return and I will tell everyone I know our experience here. And now I'm sure I'll get the automated response from Baylor for bad reviews asking me to message them so they can continue to provide better care or whatever... 😒 Edited to add over a year later now; I did get that response from Baylor. I did contact them. I never got a response. They definitely care...... 🙄 (3 months ago)

The receptionist and nurses were so kind and helpful to my sons and I. One of my sons had mouth trauma from a trampoline accident. I drove to an emergency dentist (who never answered my phone calls or called back). The injury was significant so I went to Baylor ER in Keller. The receptionist knew that he needed a dentist immediately and called a nurse from the back. She also brought my family waters and an ice pack for my son. The nurse called several numbers for us and requested return phone calls to the ER. Another nurse heard what we were in for and came out to the reception area and told us to go to Cooks Children's Hospital. She helped with directions and promised us that there would be Doctors to help us there. Thank goodness because my son may not have his front teeth right now. Thank you to the staff at Baylor. We just moved to Keller from out of state and had no clue what to do. We are deeply grateful! (8 months ago)

I wish i could use some really foul language right now. The hospital stay was great. Then the bills came. Ok. I was paying on every bill. Then the bills stopped. I called baylor and they said i didn't owe anything. I just recieved a bill from a debt collector for the remaining balance. Thanks baylor it's been a pleasure. I WILL NEVER RETURN. (2 months ago)

I drive my mom there yesterday and they lady at the front was super nice but the x-ray technician was awful. She was forceful with her arm that was hurt and swelling. She would raise her voice at her telling her to chill out and that her fingers weren't turning blue when they clearly were. The doctor didn't even examine her arm and just gave her two shots and some perceptions and sent us on our way. If anything happens again to me or the rest of my family we will not be coming back. (7 months ago)

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