Acute Care Hospitals
Voluntary non-profit - Private

BANNER ESTRELLA MEDICAL CENTER

9201 WEST THOMAS ROAD, PHOENIX, AZ 85037
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Photo: Timothy Lancaster

Medicare Performace Measures

Mortality

Same as the national average

Safety

Same as the national average

Readmission

Above the national average

Patient Experience

Same as the national average

Timliness

Below the national average

Effectiveness

Same as the national average

Efficient Use of Medial Imaging

Above the national average

About BANNER ESTRELLA MEDICAL CENTER

9201 WEST THOMAS ROAD
PHOENIX, AZ 85037

Banner Estrella Medical Center in Phoenix, Arizona provides you with an excellent patient experience, unsurpassed in clinical quality and service.

Banner Estrella Medical Center is one of the acute care hospitals/facilities located in Maricopa County, AZ.

Banner Estrella Medical Center does have an emergency room. They use electronic medical records.

Banner Estrella Medical Center is a voluntary non-profit - private hospital.

Hospital Hours

Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

Location and Directions

Reviews

I gave birth to my son here. The delivery nurse and my doctor were awesome during labor. After delivery, things went south. The next nurses to care for me and my son were rude and cold. I was not producing milk and my son was crying for hours due to being hungry. One nurse told me to just try and make him suckle for 15 minutes and still I was not producing any milk. An hour had past since my son was birthed and I had to keep pleading for the nurse to bring me a bottle because I was not producing. She told me she would go to lunch first and bring it to me after her break. Finally I peaked out into the hall and asked a random nurse if she would be kind enough to help me and she provided me formula within 5 minutes of my request. As I was feeding my son, the other nurse walked in and had the nerve to ask who had given me formula. Also when I was getting ready to check out of the hospital the nurse kept asking me if I had any other clothes for my son as he was wearing the one piece provided by the hospital since the outfit I brought for him had gotten spit up on. When I said no, she walked away annoyed. this being my first child, I was unsure if I had properly strapped him in his car seat and asked the nurse if I he was secure enough. She didn't say anything and continued to watch as I tried to get it right. when I went to pick up the car seat with my son in it she shooed me aside and tightened my son's straps without a word. It really made me feel like I was a burden. Seemed like the nurse was having a bad week and taking it out on her patient. Delivery nurse and Doctor get 5 stars. The nurses after them, horrible hospitality. This was in July of 2016. Didn't bother to leave a review about it then but don't want any other mamas getting treated that way. (2 months ago)

Taking really good care of my grandmother dear.. so keep up the good work.. very impressed with the staff.. very attentive.. kind.. etc etc.. (correction... The stroke unit 2a Dept) (in the last week)

I was very thankful that I went here. The staff is very nice and diligent. I know hospitals can be overwhelming and hectic. But I honestly liked this one. And I've never been to a banner hospital before. The staff there made me feel like family. It is a very good change compared to honor health hospitals. (2 months ago)

I would give 4 stars if this was just service based. My wife had our second child delivered over 4 months ago. As other have stated, the delivery staff and nurses were great. The post delivery staff and nurses were cold and acted like my wife was an inconvenience in their day. The main issue I have is the billing practices. I have now received several separate bills from this hospital and they continue even 4 months later. I'm not talking about separate bills for the different doctors, etc. These are all payable to Banner Estella Hospital. Why is a central bill not produced and sent out. It's bad enough that I get gouged on pricing to begin with but then as soon as I have a budget to pay the amount I owe in installments, I get another $1000 bill and then another one several weeks later and then another even later. I have started an investigation with my insurance company as some of the recent charges were for services not even rendered. How many more should I expect? When my insurance and I are billed over $30,000 from JUST the hospital to have a baby, you know things have gotten out of hand. This was for a normal delivery as well. UPDATE: I sent an email to the address in the reply. They promptly responded asking for a direct contact phone number. I responded with my mobile number and never received any further correspondence. This was on April 30, 2018. It is now over a week later, still nothing. (2 weeks ago)

Excellent nursing and medical staff. Clean facility. My husband was taken by ambulance with a heart attack. This Hospital is excellent. Everyone was so kind and professional. (3 weeks ago)

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