Acute Care Hospitals
Proprietary

ABRAZO ARROWHEAD CAMPUS

18701 NORTH 67TH AVENUE, GLENDALE, AZ 85308
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Photo: Kyron Koehn

Medicare Performace Measures

Mortality

Same as the national average

Safety

Same as the national average

Readmission

Same as the national average

Patient Experience

Below the national average

Timliness

Same as the national average

Effectiveness

Below the national average

Efficient Use of Medial Imaging

Not Available (Results are not available for this reporting period)

About ABRAZO ARROWHEAD CAMPUS

18701 NORTH 67TH AVENUE
GLENDALE, AZ 85308

Abrazo Arrowhead Campus is one of the acute care hospitals/facilities located in Maricopa County, AZ.

Abrazo Arrowhead Campus does have an emergency room. They use electronic medical records.

Abrazo Arrowhead Campus is a proprietary hospital.

Hospital Hours

Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

Location and Directions

Reviews

Surgery went well because it was my doctor. However, the aftercare was horrible. The nurses on the 3rd floor were not attentive. Thank God for my mother in law (who is an RN) and my husband, who could be with me and help me from 6 a.m. to 9 p.m. While I was there recuperating, it was my husband who helped me in and out of bed. One day nurse didn't check on me for 6 hours and another night nurse didn't answer her phone or her phone was busy every time I tried to call. I was there for 3 days and I swear I just wanted to go home. Unfortunately, I was dizzy from a low blood count and my doctor would not release me to go. Terrible that I even have to pay for services charged that my mother in law and husband did. My husband even learned how to hook my back up to the leg machine that prevents blood clots. That goes to show you how great their aftercare nurses were. (in the last week)

I brought my 1.5 year old son into the ER after he hit the back of his head pretty hard on our tile floor. He was looked at by a doctor (not even very thoroughly) and we were discharged. The bill for the ER visit was an absolutely ridiculous amount (approximately $1,900 before insurance). I called Abrazo thinking that there was some sort of mistake. Their billing department told me that the amount was correct for a level 3 visit (seeing a doctor in the ER). The only reason I brought him to Abrazo was in case he needed imaging (MRI / CT scan). I will never, ever, use the Abrazo ER again, unless it is a life or death situation. The care provided does not even come close to the amount charged. UPDATE: I see a response to my issue "We will be working to address this situation." Unless you lower your cost for service, I don't believe that you will address the situation. Please let me know what you will do to address this situation. (in the last week)

My wife gave birth to our two sons at Abrazo Arrowhead. We have had nothing but good experiences here. What stands out to us is the caring and professional staff. Even a director came by to make sure our stay was satisfactory. If we decided to go for three we will definitely be coming back. (a month ago)

Came in through ER. Staff was very casual. I was whisked up to a room (nice clean room) where staff greeted me. There was a mix up and I was suppose to go for a procedure from the ER. Bryan was very upset (rightfully so) with the ER staff as he told them as did I that he would be right back to get me. Anyway I just feel there were positive moments and many times were communication was a problem. (2 weeks ago)

My dilivery was well taken care of. I paid my bill in the hospital. Later I was informed that they charged more than was needed. I called to ensure that the overage would be sent back to me. I was told it would be sent in 20-30 days. I asked if there was anything that I could do to speed up the process. They stated that they were waiting on information from my insurance company. I called my insurance company immediately and had them send the required information. I called back two weeks later to see where we were in the process. They gave me the same info that it would be 20-30 days. At this point I asked to escalate the issue since things didn’t seem to be moving. I asked to speak to a manager and was told he was in training and that they would send an email and he would call back the next day. I did not receive a call. I was given the same information each time I called after. At this time it’s been about a month and a half and the check still hasn’t been sent and all they tell me each time I call is that they can’t do anything and that they will document that the account has been escalated. In the future I will not pay my bill in the hospital. They will have to wait on my timeline since they don’t have the courtesy of respecting my finances. (a week ago)

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